You will find success when you learn to say "I" less!
A while back a team of several people presented a major proposal to a large corporation. In debriefing, our team lead went on and on about what she did to impress the client. She continually said "I did a really great job showing them....I told them exactly....blaw, blaw, blaw...". We won the deal and at some point our team lead was promoted. Proof that God does not understand the corporate world. In the court of the opinion of her peers the damage was done. Months of preparation by several people was reduced to an insecure young lady trying to prove herself worthy of a seat at the table with the big boys. The rest of us just wanted to put together a great strategy for our client. We went on working with the corporation we presented to and warned them with the aforementioned team lead was coming to town. While she attempted to impress them with another powerpoint we texted each other from across the table with eyes rolling. When the client (now our friends) laughed at my texts the team lead thought they were smiling with astonishment of her professionalism. What a Dum Dum!
I must admit that there are times when I have acted out of character professionally. I went out of my way to prove myself worthy of greater responsibility. I had side bar conversations with Senior Managers bringing to their attention my latest contributions. I look back on that point of my career with disdain. I simply didn't understand the image I was projecting. I was too naive to recognize my selfishness. My bravado projected insecurity.....not confidence. Over time, I grew up.
We all have milestones in our personal development. This is actually a critical part of our professional development. For some it comes from losing a big deal, others lose a job, and there are those who learn from winning. For me, the transition was very subtle. I saw people acting the way I had and I came to understand the inelegance of my former self.
There are 3 things to consider in consideration of others:
Stop saying "I"
Be humble in victory and accountable in defeat
Learn to blow off the unimportant
There is no "I" in R.e.s.p.e.c.t
I once worked with a man who was unable to delegate. He felt out-of-control if he passed anything along to his "lesser" colleagues. He really cared a lot....but he came off as mistrusting. As if to say, you are going to screw this up, so I'll work twice as hard. We heard the story of the team lead who took credit for her team's hard work. I told you of my shameless self-promotion. All of these people are well-intentioned but terribly presented. We often get so focused on the final score that we neglect the style in which we play the game.
Your boss will fire you tomorrow if someone better comes along. The company you work for could close their doors tomorrow. You will, however, always have a reputation among your peers. Your peers are the people who you see in the grocery store and at the kid's soccer games. When you lose your job, you will most likely look to your peers for support. The same people you see on the way up, you will see on the way down.
The Humility of Accountability
I love hearing post-game interviews with players who compliment their team. Interviews are stupid...we all saw the game, we know what happened. So those who take their moment on TV to compliment their peers are admirable. No one enjoys someone who brags when they win, no one wants to hear excuses from those who have lost.
It is best to be Humble in victory and Accountable in defeat.
Ignore It...
I remember being really upset about something incredibly unimportant. Someone had let the team down and had tried to pass the blame on others. Nothing upsets me more than lack of accountability masked in unilateral communication. After complaining like a little girl for 10 minutes, I asked my boss how he was able to endure such incompetence day in and day out. To which he replied, "I ignore it"!
From that point on, I learned not to take the mundane elements too seriously. I learned that everyone knows when the ball is dropped and attempting to save face is a natural human reaction. I learned to give people the benefit of the doubt when they fail and they will do the same for you. Yes, you too will fail!
No one is perfect yet we all need to approach life with the proper degree of confidence. We cannot go through each day second guessing ourselves. We have to make decisions and be confident in them....and when we fail we have to own it. A whole bunch of talk does not make one confident but the inability to express oneself is worse. We have to learn to pick our battles and to always present ourselves in a nature that is respected by others.
Years from now the team lead I mentioned above will deliver a pizza to my house....and because I'm a nice guy, I will tip her an extra buck. It is in those moments that the selfishness of poor personal promotion comes back to haunt us. In fact, the best personal promotion is no personal promotion.
Don't Forget to Remember!
Dave
Showing posts with label Executive Leadership. Show all posts
Showing posts with label Executive Leadership. Show all posts
Monday, December 5, 2011
Monday, August 29, 2011
3 Ways to Love Your Job
Last week's post on Employer Branding ended with 3 vital questions.
I have been in sales for 15 years. My roles, markets, and client emphasis have evolved rapidly over that time. I got into Sales after spending the better part of the 90's at Arizona State University. I figured my leadership experience in student affairs coupled with my love for socializing would serve me well. It has.
- Hearing a bunch of NO's to get to YES does not foster any type of customer loyalty
Over time, my sales career has gone from transactional to consultative. It is no longer about the widget and now about the essential place I have in my customer's company culture. The law of averages no longer exists, the gift of gab has been dispelled, and the product/service/price is not enough.
In order to aid my professional development I have had to be aware of the 3 questions we pondered at the conclusion of last week's post:
•Which companies do you want to partner with because you know they cannot function without your partnership?
•What is your dream job and how can you get hired in 5 years?
•Are you willing to tell your CEO that from where you are sitting things are not working?
Gotta Have It!
There are companies out there whose products you might really love. There are other companies that might have a sexy culture that really intrigues you. But if you are not selling a sexy service said company probably does not have room for you on their 'vendor roster'. Just because a company has great product development and/or marketing does not mean they are a fun company to work with.
I go back to Simon Sinek's book, "Start With Why". In this book, Simon addresses the issues in this blog by dispelling what we seem to have convinced ourselves. You cannot pretend to be who you are not as a company. Your valuable time and effort will be wasted in chasing rabbits if they have no reason to stop and meet you eye to eye.
You need to find companies, prospects and new hires who match your WHY. The core values of your company need to match those of your desired prospects. You need to hire team players with common personal missions. You, as a job hunter, need to find that company whose business purpose matches your personal intent.
Where Is Your Rushmore?
Max Fisher had convinced himself that he wanted to be in high school forever. He had a school rich in opportunities that allowed him to form several student groups while developing himself as a leader. But, he neglected his grades and got kicked out of school. It wasn't the school that mattered. He just needed an organization that supported his ambition, trusted his intuition, and allowed him to experiment.
Too often, we think in direct extremes:
"My job sucks but it's work"
"That company is super cool but they would never hire me"
So we pass the time punching the clock and pretend that work is work.
In the movie Cool Hand Luke, our hero challenged the biggest guy on the lot to a boxing match and got his ass royally kicked. On his way back to the barracks as his constituents looked over him with shame he said, "at least I tried". Damn Right!
It's easy to hate your job because you settled for a company that would hire you. It is easy to have a job that does not challenge you but pays the bills well enough. It is easy to sit back and watch others fail...to shake your head and tell them they should have stayed off the radar. At some point, you owe it to yourself to go fight the bully!
Open Door
I bet you see things on the job every week that could be improved upon. I bet you either keep it to yourself or throw your hand up in a team meeting and bitch about it.
In a seminar I did earlier this year I asked attendees "how do you know what your employees prefer and how do you convey that to your CEO?"
The responses:
A. We take a survey (but never show the results to the CEO)
B. We do a focus group (without considering the participants)
C. We value our Executive directives and do not allow input from employees to effect our planning
Most CEOs do not know the nuances of their company culture. Does that mean it is incumbent upon line managers and employees to hide problems from their executives? If you happen upon the CEO at the water cooler and he/she asks how things are going, you will tell him/her "exceptionally well" and dart off in the other direction.
There has to be a way to inform the CEO of the issues that are causing turnover. There needs to be a way to eliminate the things that are not working and develop initiatives that make sense to the employee. When jobs are performed well employees should be rewarded, when employees stay late on a Friday they should be thanked, and if a middle manager protects employee feedback from the CEO...that person should be fired.
There are no easy answers but we need to keep in mind where our energy is best utilized.
If a company is a bad prospective customer they will be a terrible customer. This will waste valuable time and resources without producing sufficient revenue. This is an affect of pretending to be someone you are not. You cannot fit a whole donut in a coffee cup (take one bite at a time).
If you hate your job consider WHY. Are you paying attention to the right things? If someone is an a-hole...work around them. You don't have to freak out every time said a-hole attacks you....let them drown themselves. Focus on where your talent is best appreciated and make your current job, your dream job.
Executive leaders appreciate confidence, concise language and solution oriented thinking. You can tell the CEO of a issue in the workplace if you have the above mentioned 3 traits in mind.
Your job will be awesome if you love your customers and co-workers (and they love you). Your job will be awesome if you ignore the a-holes and focus on the good stuff. Your job will be awesome if your well-educated opinion is respected in the board room.
Don't Forget to Remember!
~ Dave
I have been in sales for 15 years. My roles, markets, and client emphasis have evolved rapidly over that time. I got into Sales after spending the better part of the 90's at Arizona State University. I figured my leadership experience in student affairs coupled with my love for socializing would serve me well. It has. I came out of school doing tele-sales for a cigar company. I played the law of averages. If I call 100 people 2 of them will say yes. It worked....but my skill set never evolved. Two things are inelegant in this process:
- 2% is not a good ratio- Hearing a bunch of NO's to get to YES does not foster any type of customer loyalty
Over time, my sales career has gone from transactional to consultative. It is no longer about the widget and now about the essential place I have in my customer's company culture. The law of averages no longer exists, the gift of gab has been dispelled, and the product/service/price is not enough.
In order to aid my professional development I have had to be aware of the 3 questions we pondered at the conclusion of last week's post:
•Which companies do you want to partner with because you know they cannot function without your partnership?
•What is your dream job and how can you get hired in 5 years?
•Are you willing to tell your CEO that from where you are sitting things are not working?
Gotta Have It!
There are companies out there whose products you might really love. There are other companies that might have a sexy culture that really intrigues you. But if you are not selling a sexy service said company probably does not have room for you on their 'vendor roster'. Just because a company has great product development and/or marketing does not mean they are a fun company to work with.
I go back to Simon Sinek's book, "Start With Why". In this book, Simon addresses the issues in this blog by dispelling what we seem to have convinced ourselves. You cannot pretend to be who you are not as a company. Your valuable time and effort will be wasted in chasing rabbits if they have no reason to stop and meet you eye to eye.
You need to find companies, prospects and new hires who match your WHY. The core values of your company need to match those of your desired prospects. You need to hire team players with common personal missions. You, as a job hunter, need to find that company whose business purpose matches your personal intent.
Where Is Your Rushmore?
Max Fisher had convinced himself that he wanted to be in high school forever. He had a school rich in opportunities that allowed him to form several student groups while developing himself as a leader. But, he neglected his grades and got kicked out of school. It wasn't the school that mattered. He just needed an organization that supported his ambition, trusted his intuition, and allowed him to experiment.
Too often, we think in direct extremes:
"My job sucks but it's work"
"That company is super cool but they would never hire me"
So we pass the time punching the clock and pretend that work is work.
In the movie Cool Hand Luke, our hero challenged the biggest guy on the lot to a boxing match and got his ass royally kicked. On his way back to the barracks as his constituents looked over him with shame he said, "at least I tried". Damn Right!
It's easy to hate your job because you settled for a company that would hire you. It is easy to have a job that does not challenge you but pays the bills well enough. It is easy to sit back and watch others fail...to shake your head and tell them they should have stayed off the radar. At some point, you owe it to yourself to go fight the bully!
Open Door
I bet you see things on the job every week that could be improved upon. I bet you either keep it to yourself or throw your hand up in a team meeting and bitch about it.
In a seminar I did earlier this year I asked attendees "how do you know what your employees prefer and how do you convey that to your CEO?"
The responses:
A. We take a survey (but never show the results to the CEO)
B. We do a focus group (without considering the participants)
C. We value our Executive directives and do not allow input from employees to effect our planning
Most CEOs do not know the nuances of their company culture. Does that mean it is incumbent upon line managers and employees to hide problems from their executives? If you happen upon the CEO at the water cooler and he/she asks how things are going, you will tell him/her "exceptionally well" and dart off in the other direction.
There has to be a way to inform the CEO of the issues that are causing turnover. There needs to be a way to eliminate the things that are not working and develop initiatives that make sense to the employee. When jobs are performed well employees should be rewarded, when employees stay late on a Friday they should be thanked, and if a middle manager protects employee feedback from the CEO...that person should be fired.
There are no easy answers but we need to keep in mind where our energy is best utilized.
If a company is a bad prospective customer they will be a terrible customer. This will waste valuable time and resources without producing sufficient revenue. This is an affect of pretending to be someone you are not. You cannot fit a whole donut in a coffee cup (take one bite at a time).
If you hate your job consider WHY. Are you paying attention to the right things? If someone is an a-hole...work around them. You don't have to freak out every time said a-hole attacks you....let them drown themselves. Focus on where your talent is best appreciated and make your current job, your dream job.
Executive leaders appreciate confidence, concise language and solution oriented thinking. You can tell the CEO of a issue in the workplace if you have the above mentioned 3 traits in mind.
Your job will be awesome if you love your customers and co-workers (and they love you). Your job will be awesome if you ignore the a-holes and focus on the good stuff. Your job will be awesome if your well-educated opinion is respected in the board room.
Don't Forget to Remember!
~ Dave
Friday, August 26, 2011
Just Pretend
In a former life I was a lyricist and singer in a Rock Band. I never felt right singing songs that other people had written. I wasn't able to understand the journey behind the words. I didn't feel authentic delivering the message.
My friend Mike Robbins introduced me to his concept of Authenticity in business a few years back. A seemingly simple concept but continuously over-looked. Mike's concept has spread to the masses in the last few years. Every company is adamant in promoting their commitment to transparency.
Last night the HR Happy Hour gang had a lively back channel Twitter Chat regarding Employer Branding. Authenticity, Transparency and Executive Awareness were the predominate agenda items. My passion for the aforementioned subject matter prompting a community member to call me a Bolshevik. Every company wants to admit that they are perfectly in tune with barstool banter. There are great HR Professionals (Oracle) that will tell you straight away that if you want to have fun you are in the wrong place. But if I were a CEO I would visit http://www.glassdoor.com/ and take the feedback seriously.
I am a Salesman and I love winning but at this stage in my career I am equally pleased with people who flat out tell me "we will never do business with you". Fair enough, now I can spend time with someone who appreciates my effort! Unfortunately, interviewers cannot look you in the eye and tell you that you are not a good fit for their company. Nor can a potential client tell you that your organizations don't mesh. Most CEO's have more to worry about than public perception but millions of dollars ride on barstool conversation and glassdoor.com reviews. Believe it!
At some point it became necessary to differentiate yourself by wearing a suit and tie. Dress has nothing to do with on-the-job performance and that's a fact. When we talk to the CEO, we hold our hands in front of us and speak in polite terms, instantly putting ourselves in the unremarkable category. We meet with a client and politely talk about what we do. Why would they give a shit?
There are 3 questions to ponder:
"After all, in the end, just pretend"
- Ben Folds, Ben Kweller & Ben Lee (in unison)
Don't Forget to Remember
Dave
My friend Mike Robbins introduced me to his concept of Authenticity in business a few years back. A seemingly simple concept but continuously over-looked. Mike's concept has spread to the masses in the last few years. Every company is adamant in promoting their commitment to transparency.
Last night the HR Happy Hour gang had a lively back channel Twitter Chat regarding Employer Branding. Authenticity, Transparency and Executive Awareness were the predominate agenda items. My passion for the aforementioned subject matter prompting a community member to call me a Bolshevik. Every company wants to admit that they are perfectly in tune with barstool banter. There are great HR Professionals (Oracle) that will tell you straight away that if you want to have fun you are in the wrong place. But if I were a CEO I would visit http://www.glassdoor.com/ and take the feedback seriously.
I am a Salesman and I love winning but at this stage in my career I am equally pleased with people who flat out tell me "we will never do business with you". Fair enough, now I can spend time with someone who appreciates my effort! Unfortunately, interviewers cannot look you in the eye and tell you that you are not a good fit for their company. Nor can a potential client tell you that your organizations don't mesh. Most CEO's have more to worry about than public perception but millions of dollars ride on barstool conversation and glassdoor.com reviews. Believe it!
At some point it became necessary to differentiate yourself by wearing a suit and tie. Dress has nothing to do with on-the-job performance and that's a fact. When we talk to the CEO, we hold our hands in front of us and speak in polite terms, instantly putting ourselves in the unremarkable category. We meet with a client and politely talk about what we do. Why would they give a shit?
There are 3 questions to ponder:
- Which companies do you want to partner with because you know they cannot function without your partnership?
- What is your dream job and how can you get hired in 5 years?
- Are you willing to tell your CEO that from where you are sitting things are not working?
"After all, in the end, just pretend"
- Ben Folds, Ben Kweller & Ben Lee (in unison)
Don't Forget to Remember
Dave
Labels:
Executive Leadership,
HR,
HRHappyHour,
Job Hunt,
Professionalism,
Why
Tuesday, August 2, 2011
We Shall Overcome
No one can ignore that times are tough. The economy is struggling, the job market is dry, and many companies are in survival mode. I was recently asked by an undergrad what differentiates great professionals from general contributors....
My answer: The Ability to Overcome Adversity!
The morning news is full of doom and gloom and our bar stool buddies don't always speak with optimism. Those who have endured our economic decline have something in common: they have figured out how to take what is coming and make it work. There is no schooling or certification that will help you understand the best way to handle adversity. It comes down to challenging yourself to see the forest through the trees.
Here are 3 ways to endure troubled times:
Pick Your Battles
Find the Silver Lining
Don't Ignore The Elephant
...the forest through the trees
We are a prideful herd. We want to win. We put a lot of effort into things and when our work is challenged, it offends us. I once spent 30 minutes on the phone with a person who took that time to explain to me that she did not have 30 minutes to complete her portion of a project. Our pride often overwhelms our ability to get things done. We often do not wish to participate if we feel there is not a gold star in it for us. We want our work and our ideas validated and rewarded. We want to follow an intent that matches our personal desire.
Simple fix: with everything you do, understand what it means to your personal purpose. Sometimes you just have to take action to cross an item off the list. Standing your ground is essential to your personal integrity but don't waste your personal stand on report processing. Choose your battles wisely.
To Nod without Agreeing
People will get upset and will wish to be herd. Sometimes if you listen and let them get it off their chest it helps them move on with their day. You don't have to agree with people to hear them out. Nor do you need to oppose people's viewpoint...they seek empathy to help overcome their personal strife.
It is much easier to be negative than positive. It is much easier to sit on the sidelines than to be in the game. This is why certain people complain at happy hour but dare not voice a concern in a team meeting. It's work, there are a lot of stupid tasks that confront us....complaining about the 'to do' list only makes it longer.
Cutting Corners Around in Circles
Integrity is a core value of every organization. We roll our eyes and say - "yea right"! But every person is faced with decision making. These decisions are critical to our lasting impression on this earth. Sometimes you have to acknowledge oversights and short comings. Sometimes you have to admit you are wrong.
Great leaders make hard decisions and deliver bad news. Challenges only get more difficult if you choose to ignore them.
I'm sure the aforementioned advice seems almost infantile. But, we cannot allow the mundane to distract our mission.
Frustration is a choice made in reaction to a challenge. Always seek a solution instead of finding a way to pass blame. We can meet each day with a smile or a furrowed brow. If you allow others to determine your goals you will always be miserable. Get out in front of it and determine your own destiny.
Don't Forget to Remember!
Dave
My answer: The Ability to Overcome Adversity!
The morning news is full of doom and gloom and our bar stool buddies don't always speak with optimism. Those who have endured our economic decline have something in common: they have figured out how to take what is coming and make it work. There is no schooling or certification that will help you understand the best way to handle adversity. It comes down to challenging yourself to see the forest through the trees.
Here are 3 ways to endure troubled times:
Pick Your Battles
Find the Silver Lining
Don't Ignore The Elephant
...the forest through the trees
We are a prideful herd. We want to win. We put a lot of effort into things and when our work is challenged, it offends us. I once spent 30 minutes on the phone with a person who took that time to explain to me that she did not have 30 minutes to complete her portion of a project. Our pride often overwhelms our ability to get things done. We often do not wish to participate if we feel there is not a gold star in it for us. We want our work and our ideas validated and rewarded. We want to follow an intent that matches our personal desire.
Simple fix: with everything you do, understand what it means to your personal purpose. Sometimes you just have to take action to cross an item off the list. Standing your ground is essential to your personal integrity but don't waste your personal stand on report processing. Choose your battles wisely.
To Nod without Agreeing
People will get upset and will wish to be herd. Sometimes if you listen and let them get it off their chest it helps them move on with their day. You don't have to agree with people to hear them out. Nor do you need to oppose people's viewpoint...they seek empathy to help overcome their personal strife.
It is much easier to be negative than positive. It is much easier to sit on the sidelines than to be in the game. This is why certain people complain at happy hour but dare not voice a concern in a team meeting. It's work, there are a lot of stupid tasks that confront us....complaining about the 'to do' list only makes it longer.
Cutting Corners Around in Circles
Integrity is a core value of every organization. We roll our eyes and say - "yea right"! But every person is faced with decision making. These decisions are critical to our lasting impression on this earth. Sometimes you have to acknowledge oversights and short comings. Sometimes you have to admit you are wrong.
Great leaders make hard decisions and deliver bad news. Challenges only get more difficult if you choose to ignore them.
I'm sure the aforementioned advice seems almost infantile. But, we cannot allow the mundane to distract our mission.
Frustration is a choice made in reaction to a challenge. Always seek a solution instead of finding a way to pass blame. We can meet each day with a smile or a furrowed brow. If you allow others to determine your goals you will always be miserable. Get out in front of it and determine your own destiny.
Don't Forget to Remember!
Dave
Tuesday, June 21, 2011
A Challenge to HR

Going into the 2011 Society for Human Resource Management Global Conference, I feel it my duty to re-iterate the "top workplace trends according to HR professionals" conveyed at the onset on 2011:
1. Continuing high cost of employee health care coverage
2. Passage of federal health care legislation
3. Increased global competition for jobs, markets and talent
4. Growing complexity of legal compliance for employers
5. Changes in employee rights due to legislation and/or court rulings
6. Large numbers of Baby Boomers leaving the workforce at around the same time
7. Economic growth of emerging markets such as India, China and Brazil
8. Greater need for cross-cultural understanding/savvy in business settings
9. Growing national budget deficit
10. Greater economic uncertainty and market volatility
In short; Globalization, The Economy, and a whole lot of policy. I guess Laurie Ruettimann was right, HR is all about politics.
How do:
1. Leadership
2. Organizational Strategy
3. Innovation
....fit into the HR notebook?
Should we be concerned that the Administrative stereotypes of Human Resources are re-enforced by the aforementioned survey? If HR really wants a "seat at the table", we need to focus less on legalities and more on our influence in driving organizational strategy.
We need to attract and hire great talent, evolve our company culture with the changing generational dynamic, create programs that drive thought leadership, and foster an employee-centric organizational environment. If these things seem obvious why are they not showing up as our peak concerns. We need to put down the Employee Handbook and pick up the Organizational Playbook.
Every employee in every company starts and ends with HR. We need to be a pipeline from Employee to Senior Managers:Adopt a Strategic Program Management Plan
Create a Funnel from Employee to CEO
Stop Ignoring the Facts
What Would Google Do...
At the World at Work Global Compensation and Benefits Conference, the Google Compensation Team revealed a case study detailing how they revolutionized Compensation in their organization. Google gave every employee a 10% pay raise and a $1000 spot bonus. As we left their panel discussion a man turned to me and said, "I sure would like to work at a place where 10% pay raises were a reality...but I never will". Many from the conference had similar reactions, but they missed the point. Monica Davis and her team at Google developed a strategic plan for program adoption:
1. Listen to Employees
2. Gather and Analyze Data
3. Obtain Approval
4. Communicate
5. Build a Model
6. Implement
The key of this presentation was not that Google has millions of dollars to shell out on the ready (because they don't). The Google team wanted to show other HR professionals how to be business relevant.
When you come to the board room with data and a communication model to drive employee adoption; the CEO will actually ask you to "sit at the table".
The Voice of the Little People
I've never met a CEO that has any idea of a entry level professional's level of discontent with organizational directives. We implement performance reviews, surveys, and town hall meetings in an effort to gather employee feedback. Most employees feel they will be cast in a bad light if they point out areas of organizational deficiency in these forums. So they keep their mouth shut and work around organizational challenges.
This is where HR needs to assert leadership. Every HR Leader knows where the organization is falling short. With data in hand, and a plan for restructuring, we can be the driving force to organizational improvement.
What are you afraid of..?
Watch Your Back...
I worked for an organization that had a technique. Gather exit feedback from employees...then run to those who have been complained about and warn them to watch their back. This is how mediocre organizations stay mediocre, great employees leave for greener pastures, and bad middle management maintains it's place in marginalizing talent.
We are in denial! We start a 'good ol' boy/girl network' and protect our own. Millions of dollars are spent opening exits for true talent while protecting people who suck at their job. What a shame.
Another opportunity for HR to bang on the Boardroom door and demand attention.
So, as we enter the conference center in Las Vegas for the 2011 SHRM Annual Conference, I want to issue a challenge to every HR professional at every level...
Acquire knowledge to solidify your position as a Change Manager!
Gather tools to improve your strategic approach, the courage to convey information and the uncompromising drive to make your company better!
Don't Forget to Remember!
Dave
Monday, May 16, 2011
Are You A Commodity?
A company had some explaining to do to their investors. Apparently the majority shareholders were not content with the company's acquisition and property management strategies. There is too much $ out and not enough coming back. I guess this is a concern if you are banking money into a fund and seeking returns. My question: What Does This Have to Do with How the Company Operates?
The Board is watching margins, dividends, stock prices and projections...I would be more concerned with how the Employees are being treated!
Doesn't it stand to reason that if you treat employees well they will produce. If employees produce, profits increase, and share holder value goes up. I know there is a formula that drives a grading scale that makes a company a viable on Wall St commodity. But, the people working 12 hour shifts to pay the mortgage probably don't see their company as a commodity.
If I was in charge of driving revenue I would focus on 3 areas:
* Retaining Talent
* Creating a Unique Corporate Culture
* Mid-Level Leadership Empowerment
$120,000,000
That's how much it costs a 20,000 employee company to turn over 7.5% of it's workforce (a below average turnover rate). That's just the hard cost. Client relationships will suffer, product development will be slowed, those with valuable system comprehension will never get to mentor their successor.
You lost $120m, a few flagship clients, and irreplaceable workplace knowledge because you forgot how to say THANK YOU!
People leave employers for one reason: the light at the end of the tunnel fades out.
There has to be a daily validation of effort. A Development Path and Applicable Skill Training is all any hard working person needs. That, and a pat on the back when they perform well.
It's that simple!
What Makes This Place Unlike Any Other?
Next time you are in an interview ask that question. If you get any type of answer odds are the company is trying to discover their greatness. That's all any great employee can ask for.
The understanding of what makes your company great is the recognition of your differentiator. Not all hiring managers can answer the aforementioned question.
Thought Leadership on the Rocks
Every company has a CEO with Vision. All Executive Leaders are smart as hell. You don't get a seat in the boardroom by being a dum dum.
The Problem: The bigger the company gets, the more layers we build between the idea and the people who are charged with carrying it out.
I used to travel across the country to hear our CEO speak. It was worth it. After a week of being back home, I could not remember his message. This because the multi-layers of 'management' between the CEO and I were so thick. The message transformed from Vision to Warnings.
Middle Managers are those who carry the torch in your organization. These are the folks that interface at closest range with the revenue producers and customers. They are underpaid, they are powerless to fire anyone, they have 'rules' thrown down from 20 stories up, hiring is a constant, and they make less money than their top producers. As Middle Managers are forced to become politicians, Leaders become Babysitters - No Fun!
Most companies fail to understand that empowerment to the people with their feet on the street is far more important than repurchasing stock or issuing dividends.
I know what you are saying: there will be no employees if the company is spending money it doesn't have. I get it. I simply wish companies would focus on the little people's blood, sweat, and tears (more than numbers on a report).
Don't Forget to Remember!
Dave
Monday, April 11, 2011
Put Down The Branding Iron
* Over 60% of top performers are of Generation X
* Money played second fiddle to Flexible Schedule & Opportunity for Advancement
* 36% of Top Performers desired employment of 10 years or more
* Recognition from Senior Leaders is the most important Motivator
I presented these finding to a group at a major Social Networking Company. They denied the validity of these results. Their contention was that top talent in the Silicon Valley lived by different rules:
* Generation Y is the top talent pool
* Employees are consistently looking for new career opportunities
The statistics don't lie, but the points of the Social Networking Company are well taken. Any way you slice it, the talent battle is always on. The state of the economy is secondary to business planning. Companies always have to put industry trends aside to find the extra edge. We might want to consider a few things:
* Talent is not Generation specific
* Employees don't want to switch careers
* Cash is not King
Y does it matter?
I understand that career planning is crucial to your organization. You have to know what motivates your employees and how long they plan on sticking around. I must say that most companies idea of retention planning is uninventive at best. We are so quick to brand our companies in a certain way in order to create sex appeal among the talent pool.
Why not just treat people really well? Give them great Leadership to admire and a career track motivated by open dialogue. Why not let your employee culture create itself instead of trying to brand every person as they walk through the door.
Turnover is Never Voluntary
The term voluntary turnover seems like an oxymoron to me. No one joins a company to leave it.
People quit for one of the following reasons:
1. You are not treating them well
2. There is no room for advancement
3. There is no Leadership commitment
People want one career, at one company, for life. You give them a reason to leave...it is best to figure out why and action plan from there.
It's not all about the Benjamin's
In the foreword to his book "Good to Great", Jim Collins pondered how much money it would take to prevent the book's release....he couldn't put a number on it. The old adage, what would you do if you didn't need the money.
People can go make money anywhere. Most people are driven by their occupation, it creates a great deal of their personality. As long as you trust them, empower them, and Lead with purpose....they will stick around.
The survey seems simple and the results shouldn't be surprising.
We get so caught up in generalizing our company and stamping a catch phrase to our recruitment strategy that we forget how to treat people.
You cannot brand kindness. Trust is not just a word on the wall. When you tell people to do something but you can't explain the purpose of the instruction...you give up your Leader badge!
You cannot brand your company to be like Zappos. Zappos is great because they care about people.
Don't Forget to Remember!
Dave
Labels:
Branding,
Career,
Executive Leadership,
Gen X,
Gen Y,
Hiring,
Recruitment
Tuesday, January 11, 2011
Why I Love My Wife
It's the 150th edition of DFTR and it would only be fitting to dedicate it to my sweetie. The 3rd Principle of Awesomeness is:
Ease Your Way In
My wife knows the elegance of this principle. When I met her she allowed me to be myself and was to me completely true to herself. She didn't try to be someone she was not and she did not overtly try to be the 'fun girl'. She eased her way in and allowed me time to get to know her.
We can learn a lot from those we love!
Do you pretend to be someone you are not?
Do you dress, act or adjust your tact to be 'professional'?
Is the person you present at work unlike your genuine self?
Last week we revealed a pretty simple secret:
The Pretenders are Always Discovered
Why is it that we think we have to put up a facade? I understand the aspects of professional demeanor...consider your audience, do your best to control your temper, channel your passion to the positive, and try to think objectively. Beyond that you are crossing a line from respectful to kiss ass...this creates a counter-effect.
Here are a couple tips that might assist you in being Genuine to Yourself:
* Don't Fold Your Hands and Smile
* Don't Tout Your Achievements
* Develop a Personal Connection
* Don't Try to Kiss an Alligator
Nose Wipe
A person's true character is revealed when they are talking to their constituent with the least amount of power. If you insult your underlings you are abusing power you do not possess!
Displaying behavior inauthentic to your true self is fatal to your character. Once you are identified as the guy/girl who is full of sh*t - you never get off that list.
If that shirt is uncomfortable - don't wear it!
If you don't respect someone - don't pretend you do!
Do what you are really good at - don't pretend to be good at what you are not!
I'm Still Here
We examined the 'look at me' syndrome last week. I cannot stress enough the importance of eliminating this bravado driven act of selfishness. You don't have to talk about your work before or after you perform it. Let the scoreboard speak for itself.
If you have worked hard...we will take notice. If you have tried and failed...we will forget. If you talk in the lobby bar about what you did right or wrong...you tarnish your effort!
It is better to keep your mouth shut and let the results exercise themselves than to add a soundtrack to the game. I understand this is easier said than done.
Allow it to come to you
Don't you think the CEO gets sick of having his/her ass kissed? It may stand to reason that they respect their children more than anyone they work with because the kids see through their presumed authoritative profile. Accordingly, Senior Leaders have an acute ability to smell BS from a mile away!
Here's a recommendation: Don't come up to the CEO after 4 vodka tonics and explain your 'plan' to her. Relax, be present and allow her to engage you in conversation. Odds are that by burying the front end bravado and treating them as your equal they will be immediately endeared to your character.
...which brings us to our next point
I was in a conference hall filled with 1,200 sales reps a minute before our release from conference to Happy Hour when our CEO told the group:
"...and to all of you young up-starts that are headed to the bar, if you remember anything let it be this:
If you try to kiss an alligator you will get your head bitten off".
That one stuck with me!
For some reason Senior Executives remember (and never forget) the little things. Ten thousand hours of hard work can be replaced by being in the wrong place at the wrong time. Executives are so seldom down on 'our level' and that minute they see you taking a break may be the only thing they affiliate to your name. Unfair but very, very pertinent!
Great ideas with a Martini sidecar put you in the personal memory bank of 'glass ceiling polisher'.
So, after my to-be wife put up with me falling down the stairs on our first 5 dates. I decided to let her in. I would invite her to see my favorite musician perform. She accepted my invitation. She did not study the song book to sing along, she didn't even pretend to like the performer....when the lights went down and the curtain came up, she simply stepped aside and allowed me to be me!
Don't Forget to Remember!
Dave
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