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Think about something you deem to be impossible.

Now ask yourself a couple of questions and see if you get any closer to believing it can be done.

This is our conundrum. We have forced ourselves to believe that the past determines the future. When determining the viability of any given opportunity our first inclination is to ask if it had been done before. This frame of thought helps us determine our fate by the actions of others.

Only you control your destiny.

I hearken back to the story of MoneyBall. Billy Beane as the Oakland A's General Manager recognized that his team had plateaued. If he was going to succeed he needed to change the game.

Do you think Steve Jobs considered the actions of his predecessors before releasing the I-pad? At the time bringing a tablet to market seemed unconventional.

For every Billy Beane and Steve Jobs, there are a billion people who have done nothing. We determine an opportunity, measure it against what has been achieved by others, and go back to being normal.

What is the real price of taking chances? If you really boiled it down, do you think all of the things you are afraid of will actually manifest themselves. If the worst happened could you recover?

If you work hard your company appreciates you. I doubt you would lose your job over an idea you designed and supported with best intentions in mind.

If you wife loves you, she won't divorce you if you dream big and try something that you genuinely believe in.

Let's start simple:
Ask Questions
Try Something New
Find Someone to Help

What if....?
How many times have you abandoned an idea because you didn't want to rock the boat? I bet if you would have asked a few questions to disrupt dismissive thinking you could have gained a little ground. Those who stick to convention want to do new things, they just have to know it will work. If you believe in something, you can prove it.

It's time to rock the boat!

12 Minutes
In this day and age you can find information on anything in a matter of minutes. If you neglect to hit the snooze button tomorrow...you can open a door.

In just 12 minutes time you can look up an alternate solution and send an email to someone. That's all it takes.

Seize your opportunity to present something new!

Recognize Hidden Talent
There are unconventional thinkers everywhere. The "industry experts" only possess the answers you have paid them to validate. Sometimes you need to look outside your industry to find someone who thinks differently.

Bounce your big idea off someone who is untethered from your cause!

The answers are all there. You just have to stop being afraid.

Don't Forget to Remember!

Dave  

Meet The Ables

The Ables are not just a family from Oklahoma. They are the functions of what empowers talent in your organization. I was conducting a thorough organizational assessment for a large company recently. One of the organization's leaders explained to me that she did not have the luxury of examining every area of her organization. There is no luxury in Leadership! We have to find time for the things that matter and minimize the priority of those that do not. Every great organization has an engaged culture. Creating and developing an engaged culture is not a turnkey transaction. It takes investigative commitment!

At the very least, every organization needs to meet The Ables:
Are your action items, actionable?
Are your core values, valuable?
Is your culture, engagable?
Are your program initiatives, measurable?

A Meaningful Path to Success
Very often an organization creates an employee recognition program from the top down. A CEO voices his/her opinion of how people want to be rewarded and a program is announced. Employee eye brows might raise when you are telling them how you are going to incent them without gathering their input.

The key to producing successful individuals (and thus furthering organizational success) is creating organizational initiatives applicable to employee preference. Programs designed for employees by employees produce enhanced adoption, engagement, and collective success. Top down programs often only produce lapel pins in desk drawers.

Words on a Wall
Integrity is a word used as a core value of many companies. Decision making rooted in integrity is vital to the success of any individual (and the organization they represent). But, what does integrity really mean? If I tell someone they acted with integrity today, their chest will swell. Teaching someone to qualify decisions at every project milestone develops a tactical skill set.

Core Values are only valuable when we dispel their ominous grandiosity. Organizations need to design initiatives that develop employee skill not just pat them on the back. If strategic organizational harmony is at the core of all employee actions, collaborative success is inevitable.

Too Cool for School
Our employees don't care to be recognized. I have heard those very words from a Vice President. A couple of thoughts:
EVERY employee wants their effort recognized and rewarded ....
ESPECIALLY those who say they don't want to be recognized!

The above mentioned point does reveal that organizational standards created by Abraham Lincoln may not be applicable in today's workforce. Leadership does not have to be a one way street. Directives for success don't have to be created and promoted in top down fashion. Employees want to be part of something bigger than themselves...a collective they helped create. The best recognition company leaders can give their employees is to listen and take action accordingly.

The Danger in Quantifying Human Effort
Show me the ROI...we hear it every day. Executives want to know that if they invest in a program they are going to get their money back. As if to say, I don't care how much you like it, it needs to produce revenue. I want you to take people's lives, make them numbers, and put them in a proposal for me. This request creates a hurricane of salesmanship mired in inconclusive evidence.

Let's simplify the process....

My mom used to want me to eat broccoli and I consistently left it on my plate. Occasionally she would shove it down my throat (not literally) and my night would be ruined. Then one night my mom put the broccoli on the plate and pulled up a bowl of Bearnaise sauce. She told me to dip the broccoli in the sauce. I did, I ate it all, and we enjoyed the rest of the night as a family. Would it have been better to leave the broccoli on the plate and to watch TV in separate rooms as life passed us by?

Your employees can grow to love broccoli. You just have to allow them to choose some sauce to dip it in.

Don't Forget to Remember!

Dave

 

Best Laid Plans

I am often asked about the keys to leadership. Of course, there are core characteristics that we can list and quantify. Most often, however, I hearken back to sound advice. The best bosses I have had assisted my career development through very human interactions. The strategy book is thrown out the window and you talk to one another in caring terms.

Here is some of the best advice I have received:

"If you keep working that hard, you will be a State qualifier"
At a tender age I began to participate in the sport of wrestling. To be an exceptional wrestler you have to have outstanding physical conditioning, unflappable will power, and extraordinary patience. You workout for hours a day to get to a 6 minute match in which every muscle in your body is used to exhaustion. All the while, you are controlling your diet to make weight. When you lose, you have no one to blame but yourself. Wrestling is not the world's most popular sport because very few people have the courage to endure it.

In wrestling your hard work is validated with gold medals. Wrestling also allows you to overcome your greatest opponent in life....yourself! When you know that you can push yourself beyond your limitations, you are consistently willing to try harder.

The season is long and tiresome. You work so hard and occasionally you lose. You question how far you can push yourself. While your friends are cruising chicks and drinking their first beer, you can't even eat. So, when my coach pointed to me at the end of practice and told me the words highlighted above that was all I needed. Indeed, our success is often predicated on one compliment from someone we respect. When my coach told me he recognized my effort, it made me want to try ten times harder.

"Once you have wrestled, everything in life is easier" - Dan Gable

"You will not beat them, you will become one of them"
In our professional lives we are always looking for opportunities to improve ourselves. I was with a company for some time and I was getting restless. I needed some variation to the daily grind. I did everything I could to get promoted. When the opportunity for advancement finally came my way I sat down with a senior leader in the company. He asked me why I wanted a position in management. I went into my professional mission statement of making the company better by evolving the workforce.....he stopped me and said. I'm asking you why you think it is a good idea to get out of sales and go into management? After a slight pause, I told him that I thought the middle management in our company sucked and that I was willing to commit myself to inspiring our workforce instead of regulating them. He smiled and then he proclaimed the statement highlighted above.

This senior staff member could have recommended me to the hiring manager but he felt I would be wasting my life if he did. He cared enough to tell me that I could do more than position myself for lifelong mediocrity. I cherish his advice to this day....because he was right!

"Don't go gettin' insecure"
People love having a new job because it allows them to wipe the slate clean. I cannot recommend strongly enough that when changing careers an attitude make over is absolutely critical. You probably left your former job because there was some bad blood....leave it there. Easy for me to say!

I had a new job and my boss was in from out of town. I had worked hard to get a meeting with a key prospective client and was really excited to showcase my talent for the new boss. I picked him up at the airport, we arrived at the client's location, and she was not there. The excitement deflated by the need to reschedule, my boss's precious time wasted.

As we hopped back into the car, I expressed my frustration. How could someone agree to meet and then neglect the importance of our time? To which he said, "don't go gettin' insecure on me". It was a critical turning point in my career. My boss didn't hire me to see me display my skill in front of a new client, he trusted my talent. Here I was still interviewing two weeks after being employed. Despite my career change, I was still carrying the baggage of the corporate politics from my former occupation. My boss's words caused me to remember my greatness, for far too long before meeting him I was ruled by people who managed to make me believe I was not good enough....and that I had to prove myself.

These three lessons have one thing in common. They are all simple words of advice given to me from people who genuinely cared about me....and in their simple words I came to understand that.

Leadership is the act of inspiring confidence. Management is the process of challenging job function.

Don't Forget to Remember!

Dave

There Goes My Hero

I spent a good portion of my youth in Mission Viejo, California. It's a great little Orange County nugget, a 20 minute a bus ride from California's golden shore. Like most 5th grade kids, I spent the sunny California afternoons playing sports: skateboarding, baseball, hoop and football. I had a lot of loyal friends, our kinship was strong. Our greatest bonding experiences were pick up games against the kids from the other side of town. There was a pride in our neighborhood and sports were our vessel.

So, you can image our excitement when the great Todd Marinovich left Mater Dei and came to Capo Valley High School. There was a massive national back story to Todd, he was known as robo-QB. My friends and I didn't really read Sports Illustrated but watching Todd Marinovich play made us proud of our hood. We loved watching him play! During games we would walk to the other bleachers to challenge the kids from the other side of town to tackle football games. We represented our big brothers and sisters and Todd Marinovich was our leader. He inspired us to be better.

As time passed, the media came to understand what we knew: Robo-QB was a kid like everyone else. It didn't offend my friends and I, but the rest of the world was furious. Todd wasn't perfect. People get mad when their manufactured heroes turn out to be human.

More than training or fundamental football knowledge, Todd Marinovich had a massive competitive spirit. He was an awesome basketball player, he fought the super-sized Food Nelson on the Viejo Elementary playground, he showed young people like myself to have pride in our effort. His crowning moment came after a game winning touchdown pass. An opposing team member offered to help him up after knocking him down. Todd offered him a middle finger. He had friends to lift him up, as did I. It made sense to everyone who followed his leadership!

Then we all grew up. We continued to play sports with the intensity that we learned from Todd Marinovich. After an improbable Rose Bowl win, it felt as if he had given us everything we needed. We were now ready to carry the torch. I saw Todd at my sister's wedding years later and said hello. I told him I liked his music. That was the extent of our conversation. I had hoped he might appreciate the fact that I didn't ask him to sign my tuxedo.

With great power comes great responsibility.

Is it realistic to think that a teenage sportsman should be a role model? Should not one be judged for how they play the game not what they do off the field. There are those who hold their heroes on a pedestal (and when they fail, they die inside). Others find their heroes in the hallways of their own home and forgive athletes when they lose a game. Football is just a game that happens in 60 minutes. The game of life does not have a clock and the goal lines are often cloudy in the distance.

I was really happy to see the Great Todd Marinovich was given an opportunity to tell his story on ESPN last night. Todd did not blame his Dad for an upbringing destined to unfair expectations. He didn't make excuses for falling from grace. He advocated youth sports and it's essential contribution to his human character.

As leaves turn and waves roll in, time becomes the ultimate judge of character. We grow stronger through our experiences, we learn to forgive, we forget heartbreak and we discover that challenges exist on and off the field. As my son races through the California sun with a football under his arm, I am thankful to Todd Marinovich for teaching me how to play the game.

"There goes my Hero....he's ordinary" - Dave Grohl

Don't Forget to Remember!

Dave        

Life's Unfair Balance

There is a lot of doom and gloom these days....struggling economy, protests, political muck raking, less than entertaining sporting events, over priced nights on the town. It seems the work day requires us to do more with less and when we try to break free our bank accounts are emptied. Not exactly a fair way of living: bust your butt, earn a few bucks and spend them all releasing stress....a steep price to pay for a headache.

If we are able to admit we may have to work harder than ever to earn less (and be OK with that) we might be on to something revolutionary! Life isn't fair, times are tough, and our only certainties are death and taxes. The landscape may not change any time soon. So you can sit at the bottom of the hill and cry or you can strap your boots on and start climbing the mountain.

With every task there is another, there are thousands waiting to fill your job, and you feel tied to the whipping post. The choice is pretty simple: get busy living, or get busy dying. Your Perception and your Attitude navigate your destiny.

In this time of uncertainty the following things remain indiscernibly true:
Hard Work Pays Off!
The 5 Best Words in the Human Language
Take a Breath

An Inarguable Truth
We are all looking for that idea, stock option, or widget that will catapult our wealth. There is only one sure answer: Hard Work! No matter what you do, if you grind it out for long hard hours, you will succeed! You can always work harder, you can always do more, your true potential is almost impossible to realize. It may take a month or a year or five years....but if you stick to it with unflappable determination: You Will Win!

Things that are out of your control may derail your progress. Someone may play dirty to take that promotion you wanted. There will be times when you trust the wrong person. Sometimes you take a chance and fail. Allow nothing to discourage you! If you keep working hard, success is eminent!

5 Words We All Want to Hear
I once worked for a person who saw my truest potential and pushed me every day to discover it. She liked me immensely but she would never let me know it. She felt responsible for my success and she would not allow me to under perform for even one day. When I finished at the top of the revenue report she met me at the bar at our awards banquet, put her hand on my shoulder and said....

I Am Proud Of You!

...I nearly cried. Those 5 words made 365 days of total effort completely worth it. Some employees want more money, others want gifts or travel vouchers, and there are those who like trophies. But, everyone wants to be told they have honored their post with the fullest of integrity!

Who Cares
I am a hyper-focused professional. I take advantage of every opportunity to improve and I take my work personally. Those who do less than I, and pass judgement, make me insane!

I once asked a really good friend (professional musician) to hear me out on an interpersonal struggle I was having at work. I explained the situation to her and she replied:
Who Cares.........!!!!!

Usually that reply would drive me nuts but in this case it made perfect sense. I was so focused on the mundane detail of a completely irrelevant point that I lost my focus of what was important. It was a shocking revelation. We often fret over things that are completely meaningless. In fact, most of the things that cause stress do nothing more than distract us from our actual goal. Sometimes you have to take a breath, blow it off and move on!

Week in and week out we learn that we often neglect what is important. We lose time with our children because we are pre-occupied trying to please someone at work. We are distracted at dinner with a loved one because our head is in our BlackBerry. We forget to tell Mom we love her...and then she is gone!

Time is fleeting, use it wisely! Nothing is too important!

Don't Forget to Remember!

- Dave

The Ultimate Act of Definace

In 2006, William Taylor wrote a book called Mavericks at Work. I devoured the book! I loved the concept of rule breakers sticking to their guns to gain authority. This, to me, is the true definition of winning. That you do not need the most gifted players but those with conviction, an uncompromising purpose, the willingness to work hard and a lack of appreciation for convention. Yes, the aforementioned pillars of maverick leadership matched my personal mission to perfection.

The story of moneyball hits the silver screen today. An exploration of the way Billy Beane went to war with convention every day and had a lot of fun doing it. The great Jonah Hill categorized the movie as the ultimate punk rock story during his recent appearance on the Howard Stern show. Like William Taylor's book, Bennett Miller's film matches my personal mission.

I lived it, I loved it, it was punk rock, but it also made a lot of sense. 

Through my reflection on the aforementioned works of art, one theme has emerged crystal clear:
Leaders lead because they have a burning desire to challenge the status quo!

Conformity, sticking on the path most traveled and being part of the herd ~ leads to a predictable and manageable life - Booooring!

Every great leader has been met with shaking heads. The nay-sayers always shake in their boots when their inability to step out of their comfort zone backfires.

Great leaders have respect for tradition. So much so, that they feel they owe it to those who have come before them to improve upon their work. You do not need to be a conformist to climb the corporate ladder. You do not have to be agreeable to make progress. The best leaders are not the best followers. 

It's pretty simple, as a person you get to a point when your pride is challenged through your profession. Those who see inefficiency and throw their hand up open a door. Sure, there is an elegance needed to establish new ground. But, leadership starts with two things:
An inability to accept the under-developed ideas of others and the courage to make them better!

Lead, Follow, or get out of the way!

Don't Forget to Remember!

Dave

3 Ways to Love Your Job

Last week's post on Employer Branding ended with 3 vital questions.

I have been in sales for 15 years. My roles, markets, and client emphasis have evolved rapidly over that time. I got into Sales after spending the better part of the 90's at Arizona State University. I figured my leadership experience in student affairs coupled with my love for socializing would serve me well. It has. 

I came out of school doing tele-sales for a cigar company. I played the law of averages. If I call 100 people 2 of them will say yes. It worked....but my skill set never evolved. Two things are inelegant in this process:

- 2% is not a good ratio
- Hearing a bunch of NO's to get to YES does not foster any type of customer loyalty

Over time, my sales career has gone from transactional to consultative. It is no longer about the widget and now about the essential place I have in my customer's company culture. The law of averages no longer exists, the gift of gab has been dispelled, and the product/service/price is not enough.

In order to aid my professional development I have had to be aware of the 3 questions we pondered at the conclusion of last week's post:
•Which companies do you want to partner with because you know they cannot function without your partnership?
•What is your dream job and how can you get hired in 5 years?
•Are you willing to tell your CEO that from where you are sitting things are not working?

Gotta Have It!
There are companies out there whose products you might really love. There are other companies that might have a sexy culture that really intrigues you. But if you are not selling a sexy service said company probably does not have room for you on their 'vendor roster'. Just because a company has great product development and/or marketing does not mean they are a fun company to work with.

I go back to Simon Sinek's book, "Start With Why". In this book, Simon addresses the issues in this blog by dispelling what we seem to have convinced ourselves. You cannot pretend to be who you are not as a company. Your valuable time and effort will be wasted in chasing rabbits if they have no reason to stop and meet you eye to eye.

You need to find companies, prospects and new hires who match your WHY. The core values of your company need to match those of your desired prospects. You need to hire team players with common personal missions. You, as a job hunter, need to find that company whose business purpose matches your personal intent.

Where Is Your Rushmore?
Max Fisher had convinced himself that he wanted to be in high school forever. He had a school rich in opportunities that allowed him to form several student groups while developing himself as a leader. But, he neglected his grades and got kicked out of school. It wasn't the school that mattered. He just needed an organization that supported his ambition, trusted his intuition, and allowed him to experiment.

Too often, we think in direct extremes:
"My job sucks but it's work"
"That company is super cool but they would never hire me"

So we pass the time punching the clock and pretend that work is work.

In the movie Cool Hand Luke, our hero challenged the biggest guy on the lot to a boxing match and got his ass royally kicked. On his way back to the barracks as his constituents looked over him with shame he said, "at least I tried". Damn Right!

It's easy to hate your job because you settled for a company that would hire you. It is easy to have a job that does not challenge you but pays the bills well enough. It is easy to sit back and watch others fail...to shake your head and tell them they should have stayed off the radar. At some point, you owe it to yourself to go fight the bully!

Open Door
I bet you see things on the job every week that could be improved upon. I bet you either keep it to yourself or throw your hand up in a team meeting and bitch about it.

In a seminar I did earlier this year I asked attendees "how do you know what your employees prefer and how do you convey that to your CEO?"
The responses:
A. We take a survey (but never show the results to the CEO)
B. We do a focus group (without considering the participants)
C. We value our Executive directives and do not allow input from employees to effect our planning

Most CEOs do not know the nuances of their company culture. Does that mean it is incumbent upon line managers and employees to hide problems from their executives? If you happen upon the CEO at the water cooler and he/she asks how things are going, you will tell him/her "exceptionally well" and dart off in the other direction.

There has to be a way to inform the CEO of the issues that are causing turnover. There needs to be a way to eliminate the things that are not working and develop initiatives that make sense to the employee. When jobs are performed well employees should be rewarded, when employees stay late on a Friday they should be thanked, and if a middle manager protects employee feedback from the CEO...that person should be fired.

There are no easy answers but we need to keep in mind where our energy is best utilized.

If a company is a bad prospective customer they will be a terrible customer. This will waste valuable time and resources without producing sufficient revenue. This is an affect of pretending to be someone you are not. You cannot fit a whole donut in a coffee cup (take one bite at a time).

If you hate your job consider WHY. Are you paying attention to the right things? If someone is an a-hole...work around them. You don't have to freak out every time said a-hole attacks you....let them drown themselves. Focus on where your talent is best appreciated and make your current job, your dream job.

Executive leaders appreciate confidence, concise language and solution oriented thinking. You can tell the CEO of a issue in the workplace if you have the above mentioned 3 traits in mind.

Your job will be awesome if you love your customers and co-workers (and they love you). Your job will be awesome if you ignore the a-holes and focus on the good stuff. Your job will be awesome if your well-educated opinion is respected in the board room.

Don't Forget to Remember!

~ Dave

How To Get To Heaven

With the insane amount of work I do on a daily basis, I occasionally get immersed in detail. At the point my sanity begins to wane...I make an effort to pull myself back into reality. Through a long walk with my I-pod my reflection keeps me grounded. My latest development:
No One Ever Got Into Heaven for Doing Their Job Well

(I am not an overly-religious person but you get the almighty metaphor)


Simon Sinek's book "Start With Why" has been a pillar in our organization. The premise:
The WHAT (detail of job requirement) is insignificant. One must be driven by the WHY (genuine personal purpose).

Mr. Sinek validates the point of my recent stress reduction walk in the woods. We will never be remembered for submitting a report on time, hitting our quota, or for ordering office supplies efficiently. The mundane detail comes and goes. We get task obsessed, expect a great deal from one another and question our professional relevance. My guess is that the last time you walk out the office door people will remember you not for what you did but why you did it:
Were you a decent person to be around?

I regret to inform you, dear readers, that I have lost sight of my children's moments in the sun because I was side tracked by my blackberry. I have insulted people I care about and have missed countless hours of sleep over things that are out of my control.

As foolish as it seems...I just care (a lot). I wish I wasn't as intense as I tend to be. I sometimes wish I didn't care so much.

Here's what I know:
~ I go to the same coffee shop every day. Not because I like their coffee, I like the people who work there.
~ I drink the same beer all the time because of the dedication the brewer puts into each and every pint.
~ There are certain musicians whose words hug my heart (the accompanying instrumentation not the song's primary attraction).

In starting with WHY:
*People make up for faulty products
* Business Mission trumps inefficency
* People who have walked in our shoes remind us how to run


This life is fleeting. We cannot let the job description distract us from that which is genuinely important to us.

Don't Forget to Remember!

Dave

SHRM 2011: The Good & The Bad

I must admit, I went into SHRM11 feelings a little apprehensive. The expectation of programming that might let attendees down, the prospect of standing on my feet for 3 days straight, and the pre-formed guilt of the swag footprint always makes me painfully self-aware. As usual, I was wrong to go in feeling uninspired! I saw so many of my virtual friends in the Social Media lounge, was totally blown away by the keynotes, had great conversations with HR Pros from all over the world, and discovered some really great new companies.

In all, it was a marvelous time in Las Vegas. Our company was smart enough to put us up at the Green Valley Ranch; far enough from the strip to avoid creating the concept for Hangover 3. We behaved well at night and we're charged up to make the most of swagville by day.

The Good:
* Tony Hsieh - I have always enjoyed Tony's fun loving approach to doing business. I have seen him present before and have read his book. It is awesome that he was willing to promote his vision to the world of HR. John Hollon wrote a great piece on Tony's Keynote - check it out!

*The SHRM HR Blogging Community - It is no secret that I Love Laurie Ruettimann - she is like the little sister I never had. Totally upbeat but perfectly realistic. The Great Robin Schooling dropped by our booth to discuss wine, the lottery and the Saints. She honors the namesake of her favorite football team. Paul Smith dropped in during down time for a meaningful conversation about influencing managers to help employees make good decisions. Paul is one of my favorite writers and even more engaging in person. I also waived at China Gorman, gave Charlie Judy a high five, and exchanged salutations with my friend Trish McFarlane. The degree of influence that social media has gained @ SHRM over just the last 3 years because of the aforementioned people is simply remarkable! Keep fighting the good fight!

* Bright - My favorite new company....They have a super cool platform, totally engaged employees, and a feeling of purpose in their booth that radiates hope.

* Dice - This vendor hired Laurie Reuttimann, Steve Boese, and China Gorman to speak as HR Experts in their booth - a inventive and profitable decision.

*TLNT - I thought it was just a blog...apparently it's an actual company. Amazingly cool people and great writers who are kind enough to throw us all the part. The troops are throwing an event in Austin this is a can't miss.

The Bad:

* The only complaint I have about SHRM11 is the immaturity of vendors. Several times members of competitive organizations came to our booth in request for information. Some sent their loved ones, others dressed in costume, and there were those who were bold enough to show up and take our collateral (readily available on our website). While their methods were varied they have one thing in common: They think we're stupid! I know who you work for and I don't care what you know about my company. I never worried about competition. I concern myself with forging great relationships, finding customer's who mirror our company philosophy, and developing ways to make companies better.

"Don't Chase the Paper, Chase the Dream" - P Diddy

Thanks to Fabulous Las Vegas and all the people that made SHRM11 a massive success!

See you in Atlanta in 2012!

Don't Forget to Remember!

- Dave

Worst Practices

A few weeks back I blogged about workforce commodity. I work in Human Resources ~ possibly the most restricted department in any company. If we seek change it does not look like thought leadership. Even change needs to look like a commodity:


Step 1: Develop a Committee
Step 2: Author an RFP
Step 3: Collect bids from 'defensible' potential vendors
Step 4: Select a 'safe' partner
Step 5: Write a policy
Step 6: Train
Step 7: (finally) Implement a 'new' program

...after we've navigated this 7 step process, the cutting edge program has become dated. When our employees actually touch the program it is watered down. No one is willing to make a choice without 8 other people to defend the choice. Hours and hours are dedicated to meetings about meetings, calls about calls, and pseudo on-the-job training (to give the less experienced another hole in the punch card). We call this developing people....it is really systematic dulling down. Compartmentalization. Checks and balances. Safe, uninventive, predictable. In an interview we ask what you did at company X that can benefit company Y. When 'vendors' come in to present their solution we ask what other companies in our industry are doing....

It's a copy cat culture replicated to look the same everywhere with a different logo....and we call them Best Practices.

What happened?

How did we go from a creative culture to a cog burning factory of predictability?

When I was a young up-start I couldn't wait to get to work...to learn, to evolve, to have an opportunity to share ideas, to develop my path for development. I figured that if I worked my ass off I would be rewarded. I thought that if I introduced new ideas I would help the company evolve. I thought I worked for a company that welcomed employee feedback as a means to more fully form our organizational strategy.

Boy, Was I Wrong!

In actuality, I was pee pee whacked for sharing new ideas (aka rocking the boat). If I challenged authority in a meeting I was cast off as 'negative'. The people I looked up to as leaders were professional anglers. The company did not want to evolve...we wanted to stay simple, programmable, systematic.

The way to 'climb the ladder' was to accept every directive and pass along the idea to others. There was no originality, nothing innovative! So, you take young talent, have them report to those who pretend to be leaders, and destroy their motivation. It is massively unfortunate but it works most of the time. The idealists are driven to become lemmings because their thought leadership is admonished instead of celebrated.

I remember my first day of High School football camp. I went into the weight room and immediately went to work. I hit every machine...an elder statesman came up to me and said, "slow down dude, it's a marathon not a sprint". Just then, I knew I was going to be massively successful as a member of that school. If the most respected member of the team was telling me to "slow down", I was going to lap him twice.

Some of us are blessed with talent, others try really hard to measure up ~ both have the opportunity to sell out. The little guy can do steroids, the big guy can set a standard of under-performance....that's what we have become, a tribe of followers: "tell me what to do and I'll do it". It's easier to sit on the side lines with arms folded than to get in the game.

Your unique thought is all you have. If you allow 'them' to take that from you, you become one of 'them'!

Don't Forget to Remember!

Dave

Exposure Point

I remember my 22nd Birthday, I was feeling particularly sorry for myself. The year before my friends had thrown me a massive bash and this year the day seemed to come and go. I went out to dinner with a few friends. We were joined by a person I hadn't met before. I explained to him my self-imposed birthday lull and that the day was no big deal. To which he replied, "nonsense, it's your birthday, let's have some fun". I was expecting him to join in my dismay but he flipped my ridiculous behavior into a reason to check myself. He was so quick and confident in his reply, as if he knew that this stranger was looking for a reason to mope, he wouldn't allow it. I instantly felt shameful for acting like such a wimp and honored the need to enjoy life.

This guy recognized my vulnerability and self doubt. He could have easily turned a cheek and let me wallow in pity. He knew I was capable of more, without even knowing me. This seemingly insignificant moment in time stuck with me. I appreciated the optimism and the validation. I was disappointed that I allowed myself to fall into the habit of weakness. Not because it's bad to expose vulnerability but because a birthday is not something to waste it on.

That's the trick! To know when your doubt is overwhelming your need for help. Exposing your humanity is much different than revealing your insecurity. We all need help but making uncertainty into a 'Daddy Complex' only depletes our existence.

I would ask you, dear readers, to be aware of the exposure point in others. To see in them their strength and to help them remember it.
Putting yourself out there always comes along with self doubt. The outgoing people have tried and been applauded more than they have been boo-ed. I would never blame anyone for giving up stand up comedy if they had been shamefully boo-ed off stage. I would understand the introverted nature of a person who had gathered the courage to give a speech only to be laughed at.

It is incumbent upon us as audience members to encourage the performers.

You will ask...."is it fair for me to tell someone they are good at something if they are not"?

Response: YES!

Let them have it. Allow them to build their confidence. Everyone discovers their own truth at some point. We don't need to tell them they can't before they have a chance to try.

Don't Forget to Remember!

- Dave

Do You Validate?

Another class of students have completed Dale Carnegie's Human Relations Training. A class in which I am lucky enough to be a graduate assistant. I always ask the graduates what their key take away will be. To my surprise, one of the more astute students returned the question.

It's been a while since a student asked something about me.

My reply: I Have Learned to Listen More Than I Talk!

Blogging, writing, and social media citizenship for me has been an exercise in presenting my experience by invitation. As if to say, the reader can unlock my opinion if they so choose....or turn the channel.

It took a Human Relations degree for me to learn to be more aware of my audience. Back in the day, if you extended a salutation, it was returned with a bravado filled monologue. I would tell you how great I was, how everyone else was falling short, and then dart off in the other direction. I was inconsiderate of the opinions of others, conversations were one sided, and a passive greeting was met with a direct (uninvited) fit. This was a time of indecision for me. Instead of benefiting from the input of others, I showcased my indecision. I tried to make sense of my jumbled thoughts by vocalizing them. I was throwing words into a black hole. I was trying to make progress by avoiding what I needed ~ new ideas.

What An Annoying Ass I Was!

Dale Carnegie's 16th Principle to Win People to Your Way of Thinking:
Let the other person feel that the idea is his or hers

Early in my career someone told me: Selling is Telling! It is actually the opposite. The best salespeople are great listeners. They know how to take in a prospective customer's goals and differentiate them through their solution. When a person grandstands without asking what you need they invalidate their existence.

Dale Carnegie's 28th Principle to Be A Leader:
Give the other person a fine reputation to live up to

During our course, we have dispelled the assumed principles of Leadership. We have learned that the best leaders are not overtly assertive or commandingly direct. In fact, a ironic skill set of a leader can be vulnerability.

This is where a divine truth reveals itself:
Many Assumed Traits of Leadership are actually Revelations of Insecurity

I overheard a young lady on a conference call the other day. She was using framed language "...we either manage up, or manage out..." - she was trying to sound smart. Translation: I speak confidently so I must be confident. She wanted to be heard not because she wanted to help but because she wanted to be accepted.

Who Cares?

....that's the question you need to ask yourself. Why do you care about asserting yourself in such a fashion. Are you acting for the betterment of the team, or are you simply looking for validation?

I was a person that vomited bravado not because I had anything to share but because I wanted to know that what I was saying made sense. I'm not sure why I didn't ask for advice instead of pretending to know everything.

You will not receive honest feedback from anyone if you hit them over the head with aggressive conversation.

Here's what they are thinking: "dude, I just asked how you were doing....you could have just said fine and continued to the copy room...I've actually got work to do and I don't really care about your misery".

This person might actually be able to help if you asked for their help instead of pretending you didn't need it.

Don't Forget to Remember!

Dave

Trustworthy

Last week we pondered the question:
What if you didn't need to be validated?

Today we will take this concept a step further:
What is the purpose behind your effort?

Do you perform on the job for the sake of promotion, to be granted more responsibility, or just to make more money?

Is your intent genuine? Are your motives transparent?

Leadership has transformed in recent years....no longer is it about what you make but how much you can give away. Marc Benioff, Tony Hsieh, Keith Ferazzi, and Blake Mycoskie have lead a philanthropic charge to share their wealth.

Last week we also talked about the assumptive characteristics of a leader: direct, out-spoken, and always in the public eye. These characteristics are changing as well. I was shocked to see the principle of 'vulnerability' listed in Keith Ferrazzi's book, 'Whose Got Your Back'. Keith explains that in order to have a genuine path for improvement we have to be willing to divulge our human propensity to make mistakes from time to time. The Jack Welsh 'keep your guard up' leadership ethos replaced by Keith's 'let your guard down' pathos.

First thing I hear this Monday morning is a 'manager' confronting her employee about the metrics of her job description. What a way to start the week. Another example of how the system has trumped the need for thought leadership. Without trust there can be no leadership and default managers cannot trust because they fear their vulnerability will be exposed....they choose to keep their guard up.

Last week I issued the challenge to endure a whole day without complaining. Today, I ask that you try to take on your professional relationships without criticism. Try to see your employees, co-workers, and customers as people...to trust them and to be empathetic of their life's challenges.

Here is a pretty good certainty: The challenges you face at work this week will not mean a thing a year from now. So why allow them to hang you up.

Live, Trust and Thrive!

Don't Forget to Remember!

Dave

Follow

What makes a great Leader? We often think of the traits of strong personality, public speaking prominence, and convicted commitment. Vocal, Prominent, Confident, and Ever Present.

Can it be said, however, that those who are truly admirable do not need to be in the public eye?

The question we pose today: What if You Didn't Need to be Validated?

Is our need to step out in front of a group and gather applause a characteristic of confidence or insecurity?

It is evident that Leadership is sorely lacking in today's professional world. I equate this to the fact that the task of Management has overwhelmed the Vision of Leadership. In many organizations the true visionaries choose to stay in individual contributor roles, start their own companies, or leave for different opportunities. In reality, those who are passionate in their conviction are just not willing to 'play the game'. Office politics, meetings about meetings, and the need to restrain genuine thought are management traits that tend to appal true leaders. So, the defacto Managers accept leadership roles as the 'safe bet' and the truly inspired become uninspired.

How Can We Take the Power Back?
* Create your own job description
* Recreate yourself every day
* Ignore the unimportant

The Goals of Self
Reports are homework to document effort. They are also meaningless. The need for metrics to prove professional existence makes people...numbers.

Developing the ability to find personal significance in each task is mastery of your professional existence. You don't need to quit your job. You need to understand what every task means to you, how you can adjust each chore to your vision, and to prioritize accordingly.

Ask Yourself:
1. Who Am I
2. Who Do I Want To Be?
3. What Does This Mean to the Rest of the World?

Stagnation is Damnation
When you stop moving forward, you start falling back. This doesn't mean you have to leap into every mundane task. It means you should recommit and adjust your vision every day. The best way to embrace change is to create it for yourself.

Ask yourself:
Is it better to master one thing or experience many things?

The Best Advice...
From time to time, I get caught up in the unimportant. I let personality differences get in the way of larger goals, I get hung up on passing comments, or mundane detail derails genuine intent.

I once asked my boss...how do you stay level headed in the midst of all these personality clashes?

He said: I ignore them!

Have we come to accept less because we expect less? Are we victims of circumstance? Are we products of our environment? Is our energy wasted on other people's goals?

Kick the peddles out of you way and climb mountains!

Life is far too short to get hung up in the mundane defacto chores of personal validation.

You Are Great Because You Know You Are Great!

"The definition of insanity is doing the same thing over and over and expecting different results"
- Albert Einstein

Don't Forget to Remember!

Dave

The Art of Being Selfless

How is it possible to be giving and self-motivated at the same time?

To support others while focusing on personal directives may categorically be competing ideologies. We strive to convince ourselves that there are two types of people in this world:

1. Those who focus, win, and allow no one to deter their forward motion
2. Those who are passive, ability free, and weak

Today we are going to explore how these seemingly competing ideologies may just be part of the same emotional package. I will do this by examining 3 simple principles:
* The will to win is an act of Love
* To compete only for validation is an act of insecurity
* Giving with the expectation of recognition is an act of cowardice

The Heart is on the Inside
You see the person who wins a football game and thanks God. His faith in himself being just as important. What drove him to win was the total confidence that he had in his ability and his willingness to recreate possible as it happened. His faith in god may have given him the extra inch but the other 10,000 inches came from preparation, self discipline, and creativity.

To win is not in effort to see others lose but rather an offering to lift them up. It is hard to be the best - everyone is always gunning for you while you have reached your highest point of potential. The great ones find an art in the game. They win for the sake of redefining themselves in an effort to create a different landscape; every day. Art is an act of creativity. Creativity is powered by the human condition of Love. Those who find new landscapes win and therefore; Winning is an Act of Love.

In order to be truly great, one must be ignorant of their competition not driven to best them.

Look At Me!!!!!!!!!
You can detect those who are full of sh*t pretty easily:
They talk too much
They consistently tout their achievements
They make an effort to point out their selfless nature

To speak without intent is to babble like a fool. There is never a need for explanation. People get hung up on re-iterating their greatness. They think that by consistently mentioning how awesome they are, we are going to have an Epiphany, and bow to their excellence. Don't flatter yourself and don't insult our intelligence.

The big mouths only act so because they want to beat you to the punch. They would not dare sit down and reveal themselves...they need to be represented by the bravado of their self marketing. They are not shouting for joy, they are crying for help.

No Reciept Necessary
No one ever sees the richest people in the world. Those who are truly charitable send an envelope, they don't require a red carpet. People who are genuinely dedicated to helping in the workplace do not need anything in return for evolving others: they do it because they care about their company and it's legacy.

Halls of Corporations are filled with so-called do-gooders who mask their goals for personal development in the positioning of helping others.

The test is simple: if you wait to pick up that piece of paper in the hall until the boss walks by you are masking your selfishness in pseudo-community service. If you have to have 4 vodka tonics before voicing your professional opinion, your thoughts will never be respected.

It's OK to care and show that you do. It's OK to shelf the facade and speak your mind. You have to help those around you without expecting a pat on the back.

No deed goes unnoticed and the pretenders are always exposed!!!!!!! Trust me on that one!

You need to validate those that are busting their tail for the sake of contributing to the success of your organization (and expect nothing in return). The moment you pull your hand back and put your head down, everything you were grabbing for will come to you. Helping others is the only way to help yourself. Do unto others without worrying about how it will advance you!

Don't Forget to Remember!

Dave

3 Trends to Sunset in 2011

The great Paul Hebert wrote a piece for Fistful of Talent that touched on the metric validation most organizations seem to seek in programming. His point was not lost on me. I have seen an influx of organizations seeking buzz words and statistical proof to frame new directives. Paul's extended point being that there is not a score that can address the level of engagement in a corporate culture and that there is no 'end game' in assessing Employee Engagement.

Too often organizations seek statistics to validate employee's shelf life or pull in a 'vendor' to formulate a program upon whom to blame failed engagement. Is there a less flattering term than 'vendor'?

Great companies love their people, unconditionally, every day. Great companies find an honest approach to forming business partnerships and honor their 'vendors' in the same respect that they do their employees. Organizational culture starts with an Executive vision, extends through your Linchpin employees and further to the fantastic professionals that represent you as business partners (not vendors).

We have lost our ability to cultivate and grow unique and meaningful human motivation. We have taken the people out of the equation and made it about numbers....shame on us.

In furtherance to Paul Hebert's blog post and the great minds of Keith Ferrazzi, Tony Hsieh, Seth Godin, Chris Guillebeau and Dan Pink....I am going to issue a challenge to the world:
Stop looking for statistics to marginalize thought leadership (or lack there of)
Stop looking for the next catch phrase to fuel white paper and webinar dribble

There are 3 trends that I would like to see sunset in 2011:
Generational Generalization
The request for ROI
Transparent Insecurity

X, Y, Boomer
The Millennials are taking over the workplace, the Baby Boomers are retiring. We get it: different generations have different forms of education, training and resource access. Regardless of our date of birth, We are not babies. Quit trying to simplify the organizational vision 'in terms we can understand'.

How do you think your Gen Y employees feel when you publish marketing materials that categorize them as complacent?
How do you think Baby Boomers feel when you invalidate their existence?

Here's the big picture: There are 90 year old people who are wizards on an I-pad and 22 year old people that do not use Facebook.

When a 'new' worker comes into a company an elder statesman or woman pulls him/her aside and tells them 'how it is around here'. The 'new' person dismisses the elder statesman or woman as insecure and shoots for their sales record. At a certain point the 'new' person begins to assert themselves and the elder statesman or woman dismisses them as a loud mouth without a proven track record. It's exhausting...and there in lies my point!

Return Our Investment
ROI is the talk of the town. Show me the money. Show me how my competitors have used your services and how they have profited accordingly. I want a formula to show to my boss to defend my decision in case the 'vendor' turns out to be bad at what they do.

Are we not beyond the point of needing a reciept to validate our decisions? Can we not watch 3 acts on American Idol and decide whose record we would buy? Can we not judge human character rather than crunching numbers.....?

Trust Fuels Partnerships!

The request for an ROI formula enhances BS, it does not dissolve it!

A diatribe in Defense of what I'm about to say....
Test your client's company culture. Make an inquiry. If you get a 2 paragraph diatribe...the culture is broken.

The 'struggling economy' (another tired term) has prompted Managers to beat their employees into submission. It is no longer OK to say, 'I screwed up'. You have to explain every detail of the thought process and every other person who touched the product....Micro-Management driven by negative consequence creates a culture of fear and paranoia. Motivation is replaced by indecision, blame passing and the unexplainable need to explain one's every action. Employees are forced to beg forgiveness before they act....It's Exhausting and there in continues my point!

We Have To Get Better!

4 wishes for 2011:
1. Dissolve catch phrases that marginalize our behavior
2. Stop simplifying employees existence by categorizing by generation
3. ROI formulas are BS...build trusting relationships instead
4. Dispel transparent insecurity by trusting your employees to make decisions

Don't Forget to Remember!

Dave

Without Expectation

Last week, I told you the story of a friend who had lost his way...a salesman with his hand out. Some of us have chosen a life of unpredictability. Most of us get to a point where we question that decision. This Sales Life is a roller coaster...when you are accountable to others the highs are higher and the lows are lower. Such is our choice, Own It!

The question to ask yourself is not whether you are doing the right thing but rather:
How Can I Live A Life Without Expectation?

If you expect nothing from anyone, you are accountable to no one. That's a good spot to be in. You have to own your decisions, accept the mistakes of others, lead with solutions in mind, and make no excuses. Take accountability for everything and become unflappable in your direction.

There are 3 ways to take the power and win!
Point Your Palm only to Your Partner's Back
Self-Analyze
Get Good at Rough Drafting

3 Fingers Pointing Back At You!
You have busted your butt and your team has failed you. Don't stand in front of the room and tell them how much YOU sacrificed. They know what you've done, they know they failed, your re-iteration cheapens your effort....did you participate so you could lift everyone up or was it simply to elevate yourself? If you have the ability to replicate your skill, accept the loss and keep moving.

It's hard to try harder than you ever have and to fail...try harder!

A Finger in Your Face!
...the easiest thing to do at any juncture is to blame others. It is always an option. There is not a point in your life when you will not be able to point at others. To be evasive and unaccountable only reveals your true self.

What is your true intent? Did you try just enough to glimpse the spotlight knowing you could pass the loss onto others? What didn't YOU do? (that is the only question you need ask)

A Finger in the Right Direction!
I can tell you with great confidence that an hour in front of the lap top, whiteboard or on a trail; beats a sleepless night. You'll figure it out, but you have to dive in. To assume the worst and hide from it is the ultimate act of cowardice.

Your ideas are a gumball...chew on them for a while and they become much more manageable!

Take Ownership Now!

You will give 100 hours only to be corrupted by one mistake of another...unfair! You will have your intellectual property stolen but your products untouched...unfair! You will do everything you are told and still lose that which means most to you...unfair! When you accept that fairness is for those who wait..and take action..you take control!

GO GET IT!

Don't Forget to Remember!

Dave

Re: Action

Courage is going from failure to failure without losing enthusiasm.

– Winston Churchill

This quote from Sir Winston presents simple terms that address the most difficult conundrum anyone can face:
Dealing with Failure

There are 2 categories for those who have been challenged and have fallen short:
Those mired in self pity who never challenge themselves again
Those who put on a facade to present themselves as bullet proof

It's Not My Fault
Do you know someone who is consistently angry? Every day sucks because they wake up with the foresight of dread. From the minute they walk out the door they project their discontent on others so they never have to be accountable to themselves again. They use negativity to provoke others prepared to respond because they cannot stand to see another smile.

Don't allow these folks to suck you in...they are the cowards who have tried, failed and cannot bear to face disappointment again.

The Smile Guy
Do you see that person in the office that always smiles, that laughs at all your jokes, that folds his hands properly in his lap when the boss speaks (nodding in approval). I get it, sometimes you need unflappable positivity to navigate the overwhelming negativity that others will heap upon you.

It can be said, however, that those who find the positive in everything may be just as cowardly as the person who blames everyone else. If you never hold anyone accountable, odds are you will be trampled at every turn.

Don't be the Fault Deflector or the Smile Guy....find the strategic medium:
Work Hard
Develop Candid Relationships
Find the Solution

Touch All The Bases
You have to carry the weight...every day. Accept that you will quarterback every task, every day. Know that those helping you will try and fail. Be willing to be the focal point. Out work everyone: your partners, your managers, your support staff.

Be Humble in Victory and Accountable in Defeat. Never deflect blame or brag over accomplishments. Every game has a critical turn....the person who drove the victory or is responsible for the defeat knows who they are (as does everyone else).

Wake Up Call
You cannot advise someone without their respect. If someone is failing and they are continually badgered they will continually ignore advice. We all face our pivotal moments, usually a reflection of some hard words from someone who loves us dearly.

It is difficult to tell a friend they have hit their bottom. You have to have relationships within which you can tell those who are falling how to get back up in light of their ignorance to reality.

Solutions Not Excuses
Don't be the smiley guy, don't ignore misconduct with a smile, don't pretend you can wish away the inefficiency. But, stay upbeat!

You don't have to smile and laugh loud to be positive. You DO have to find a solution in everything. Save time arguing your point to prove your personal relevance and find a gateway to progress. No one cares who forgot the copies if you win the deal. Put aside the insignificant, think big picture, be adaptable, don't show your cards and accept nothing other than victory.

Let it be known that a person's character shines greatest in their moments of discontent....it is easy to smile when you are winning!

You cannot grow without failure. If you win all the time you might be selective in the challenges you accept. Break the mold, continue to develop and never compromise.

We Can Do This!

Don't Forget to Remember!

Dave

Creating Culture

More often than not when people see my last name I get one of the following responses:
Where are you from?
What Nationality are you?
Is that Russian?

To which I respond: I'm from California, the nation I represent is America and I'm not Russian but I love Vodka (being that we're playing the stereotype game).

Frankly, I found my culture on La Pera circle in the early 80's. Karen Hunter, Gabe Rowland and the Walker Brothers were my countrymen. We started playing ball on our block and when we were old enough we ventured a few blocks over to challenge those kids in a game of touch football. We banned together, we looked out for one another, we took pride in our block and no one was f-ing with us. We didn't need a flag to fly or a discernible physical commonality; it was in the air. If you came on our block you had to get through the guard to play kick ball.

The culture I subscribed to was created by me and my friends and it meant more to me than the songs of my forefathers or the meals my Grandmother made. So, It stands to reason that in evolution from our names, skin colors or gender; there is a climate to our lives that focuses on now not then. In example, it can be said that the place you work is a culture in-and-of-itself.

A lot has been said about organizational culture of late and this is one HR trend that I believe in. Without question, if you can create an engaging environment between the four walls of any office, satisfaction is guaranteed.

So what do you need to do to create an Engaging Organizational Culture:
* Core Values
* Metrics for Success that Reflect the Population
* Action Oriented Leadership

How Do You Spell Integrity?
Recite your organization's core values...How many people can actually do it? My guess is not many and that is a shame. Take away departmental goals, rank, tenure & the Core Values of any organization are what level the playing field.

Core Values fail to engage for two reasons:
They are too broad
Middle Managers have failed to interpret them to in a meaningful way

I would bet that 80% of organizations have Integrity and/or Accountability as a core value. The extended definition is honesty, the most important professional characteristic any one can possess, why don't we understand that? If as a Manager you cannot explain to your team why honesty is important you are mis-cast. Traditionally, what you will hear from Middle Managers is, "its a core value, its important to our Chairman, know the definition". What a waste!

The definition of engagement is knowing the significance organizational core values have to YOUR role in the company.
* If you can differentiate the company mission to your own success you are guaranteed to find personal significance in every day....within the goals of the organization.

Know Your People
As a consultant people ask me, "as an expert, what would you recommend to improve our culture?". How should I know, it's YOUR company. If you don't know what the people who work for you want, how can I help you? If I offer industry best practices that are not applicable to the people who walk your halls, you are simply re-manufacturing more mediocrity...that's what got you into this mess in the first place:
- Don't worry about being safe
- Make it meaningful
- Make it fun

Detachment is not a Strategy
How often do our Leaders work from a 10,000 foot view? Of course, our CEO cannot be in Kansas every month to opinion poll the Transportation Supervisor. But, there are a few ways to get the real facts:
- Use your Open Door Policy as a means for improvement not to judge who is un-coachable
- Engage real conversation with people at all levels to get 'real' feedback
- Take the formality out of Organizational Input

Surveys are tough because I know that even though they are framed as 'confidential', someone above me will be looking at my feedback and judging me accordingly. This is not the fault of the CEO or the individual contributor but rather an affect of insecure Middle Managers. (see a trend developing here?)

You have to develop a culture of trust! To know that I can give you feedback and you can discern if I am bitching or actually interested in evolving organizational objectives. How can we do this?
- Look for hard facts to accompany the (sob) story
- Ask how the 'problem' effects the Organizational Mission
- Share feedback instead of burying it
- Help redirect instead of judging

In Summation (without assuming):
It doesn't matter what you look like, how you talk or what your life goals might be. If I can ask everyone to find the pot of gold on the same treasure map, our goals are laid out for us. Different teams may take different routes but in the end we all find the treasure.

Create a Mission and help each of us understand it's significance to our own lives. Stop asking for feedback if you are not going to use it to evolve organizational goals! Create team goals that reflect our input and strategize accordingly.

Don't Forget to Remember!

Dave

The Genuine Article

I remember being in my boss' office....the news relayed that I had (again) been passed over for a promotion. Nearly in tears, I told him I wished that 'they' understood how hard I worked and how much 'this place' meant to me.

I had performed to my quota year after year, was the first to volunteer for any new initiative and never missed a day of work. My problem? I wanted something for every inch of my effort...I was selfish and it was transparent.

The people around me recognized my hard work. They also recognized my false motivation and the volatility that fueled it. The same manic energy I put into 12 hour work days, I put into searching for kudos for everything I did. Through melt down after melt down, I eventually turned to slush.

I wish someone would have had the wherewithal to help me channel my motivation. I am here to help you do that through the following advice:
Let Genuine Intent Guide Your Actions
Ask Not for a Pat on the Back
Do Your Talking in the Ring
Understand that Promotions may not be a Good Thing

Get Real
One cannot act without purpose. The 'look busy the boss is coming' technique may only work once. You need to set a purpose to every day that involves taking organizational directives and giving them meaning to your life. You have to find meaning in every thing, understand why it is important to you and carry out said task with true intention.

People love those who carry themselves with confidence. You get to confidence by understanding the WHY behind every task and always pursuing a grandiose purpose.

Without Thank You
Yes...you will bust your butt on a project for which someone else will get credit. This does not happen more than once. Eventually a flood gate opens and the pretenders are revealed. It is better to be discovered behind the curtain than to be in front of initiatives you cannot expand upon.

If you expect to hear 'thank you' every time you perform, you will become a professional foot tapper. Some companies and managers are not good at recognizing achievement...that's not your fault. The key to keep from getting discouraged is to discover your personal achievement in everything and reward yourself.

The only validation that really matters is your own!

Results Shout Out Load
In a Radio interview I did, the host was freaked out to hear my technique of keeping my mouth shut for the first 6 months at a new job. I stick by that recommendation.

No one likes a person who comes in a room and starts talking about their 'past achievements' at high volume. Ease your way in...

You don't have to talk about how great you were or how great you will be...just be great!You need not talk a mean game, play a mean game. Eliminate the bravado, don't pre-frame your work, do your fighting in the ring!

Casting Call
I used to believe I wanted to be promoted to management because I saw that promotion as an ascension up the corporate ladder. When I finally got a promotion to Manager, I realised how much I disliked managing. The a-holes who held me back from promotion were right...I wasn't the guy for that job.

The bottom line is this:
You cannot let others determine what is right for YOU.
You need to pursue your career with YOUR best interest in mind.
By being true to yourself you will represent others in a more genuine fashion.

The worst thing you can do is pretend to be someone you are not, be miscast, get in over your head, under-perform, act out of character and lose your dignity.

There are many things far more important than your job. But, you spend most of your life at work...do it the right way:
Be True to Yourself!

Don't Forget to Remember!

Dave