Showing posts with label creativity. Show all posts
Showing posts with label creativity. Show all posts

Tuesday, May 31, 2011

Worst Practices


A few weeks back I blogged about workforce commodity. I work in Human Resources ~ possibly the most restricted department in any company. If we seek change it does not look like thought leadership. Even change needs to look like a commodity:


Step 1: Develop a Committee
Step 2: Author an RFP
Step 3: Collect bids from 'defensible' potential vendors
Step 4: Select a 'safe' partner
Step 5: Write a policy
Step 6: Train
Step 7: (finally) Implement a 'new' program


...after we've navigated this 7 step process, the cutting edge program has become dated. When our employees actually touch the program it is watered down. No one is willing to make a choice without 8 other people to defend the choice. Hours and hours are dedicated to meetings about meetings, calls about calls, and pseudo on-the-job training (to give the less experienced another hole in the punch card). We call this developing people....it is really systematic dulling down. Compartmentalization. Checks and balances. Safe, uninventive, predictable. In an interview we ask what you did at company X that can benefit company Y. When 'vendors' come in to present their solution we ask what other companies in our industry are doing....

It's a copy cat culture replicated to look the same everywhere with a different logo....and we call them Best Practices.

What happened?

How did we go from a creative culture to a cog burning factory of predictability?

When I was a young up-start I couldn't wait to get to work...to learn, to evolve, to have an opportunity to share ideas, to develop my path for development. I figured that if I worked my ass off I would be rewarded. I thought that if I introduced new ideas I would help the company evolve. I thought I worked for a company that welcomed employee feedback as a means to more fully form our organizational strategy.

Boy, Was I Wrong!

In actuality, I was pee pee whacked for sharing new ideas (aka rocking the boat). If I challenged authority in a meeting I was cast off as 'negative'. The people I looked up to as leaders were professional anglers. The company did not want to evolve...we wanted to stay simple, programmable, systematic.

The way to 'climb the ladder' was to accept every directive and pass along the idea to others. There was no originality, nothing innovative! So, you take young talent, have them report to those who pretend to be leaders, and destroy their motivation. It is massively unfortunate but it works most of the time. The idealists are driven to become lemmings because their thought leadership is admonished instead of celebrated.

I remember my first day of High School football camp. I went into the weight room and immediately went to work. I hit every machine...an elder statesman came up to me and said, "slow down dude, it's a marathon not a sprint". Just then, I knew I was going to be massively successful as a member of that school. If the most respected member of the team was telling me to "slow down", I was going to lap him twice.

Some of us are blessed with talent, others try really hard to measure up ~ both have the opportunity to sell out. The little guy can do steroids, the big guy can set a standard of under-performance....that's what we have become, a tribe of followers: "tell me what to do and I'll do it". It's easier to sit on the side lines with arms folded than to get in the game.

Your unique thought is all you have. If you allow 'them' to take that from you, you become one of 'them'!

Don't Forget to Remember!

Dave

Monday, May 2, 2011

Determination Interpretation

I live an interesting dual existence:
One Part: Creative
One Part: Competitive
~ This can be a dangerous combination!

As I grow older I find the competitive side giving up ground to the compromise of mutual acceptance. I look back on some of my competitive behavior with shame....because my motivation was flawed. Yes friends, your humble narrator used to be a royal pain in the ass! As a young upstart, I was impatient and only out for myself. My self-motivation was transparent, I only cared about winning, and I didn't care who I flattened in the process. This blatant determination works when you are a High School Wrestler. Such vigorous determination from a 35 year old reveals insecurity.

I have learned to be more collaborative in my business process. This makes for a much happier professional existence. In fact, most of the things that our inherent competitive spirit evokes are unimportant in the big picture. If you are up 5 runs and you yell at the 3rd baseman for missing a throw....your energy might be misplaced. Likewise, if you thump your overworked, underpaid, support staff every time they make an oversight.....you are probably coming off like an asshole!

With all of this said, there is a continued need to be assertive. The question: how can we be assertive without being insensitive?

Here's a few tips I have learned at my own expense:
Keep the GOAL in Mind
Diffuse Personalities
WIN Together


Details, details, details.....
I know so many people who are brilliant at what they do because of their attention to detail. This trait also makes them terrible communicators. If when asked a question you immerse your audience in the detail they will fall asleep.

You have to think bigger picture and simplfy your narration in a language your audience can understand.

Baggage
We label each other...

Like it or not, when Jane walks into your office you have a preconceived notion of what she will bring to your attention. You cannot let this prejudice steer the conversation before it happens.

Allow the subject matter to drive the task at hand, find the path to the result, and assign Jane an empowering role. It is often hard to release the reigns but people cannot grow if you do not allow them to help!

Without a Loser
You can win without beating someone else into oblivion. I have been a big fan of individual sports (skateboarding, wrestling, boxing) because of the overt personal accountability involved. If you lose, you lose, and everyone knows. This doesn't work in business.

No man (woman) is an island, you cannot do it alone, and there doesn't have to be a loser in every competition.

My life got a lot better when I learned to give more than I was taking. To talk less and listen more. To put my ego aside and help others win.

I teach people these traits and fail at practicing them myself. Such is life!

The key is to know where to put your energy. You can have a determined focus on creating a unique solution. You can eliminate competition and present trophies to everyone.

If you cross the finish line, and no one notices, do you really win?

Don't Forget to Remember!

Dave