Friday, March 27, 2020
Moving Toward Certainty
We are 2 weeks into a 12 week (?) isolation. Times are uncertain but words like transparency and candor are becoming commonplace. It's been refreshing. When you dig into what is genuinely important, the difference between partnership and product transaction starts to emerge. When we stop pretending to be on opposite sides of the table, trust gets us closer to genuine human development.
In times when things are undetermined, leadership is of paramount importance. I don't mean this in terms of pulpit speeches from CEOs; Leadership right now comes from the trenches. The importance of transformation is being driven by those who do not have elevated titles.... these are the people who will save companies.
When bravado is no longer an option, learning becomes a priority. The question is whether we can adopt these practices into our long term strategy.
It is somewhat startling that it takes a tragedy to pull common sense into business relationships. Conversation over the last two weeks has been rooted in human compassion:
What are you using that you don't need?
What are we missing strategically that we may have overlooked in the past?
How can we help?
Seems simple to raise such questions, but we tend to forget what genuinely propels us forward. Strategy needs to be the sum of that which make people's jobs easier. We need to forget the concentration on line items to survey the larger picture.
Technology has never been more important than it is in this very moment.....
We are pulling together virtually to measure critical project milestones. We are sharing information to help others get past hurdles that have held us up in the past. Our intranets are landing pads for everything that is essential to our organizational function at this moment in time.
THANK YOU are now the two most important words that can be texted, tweeted, emailed or shared in social technology. People everywhere are sharing stories of Human Success without being able to shake hands or hug those who have helped them triumph.
This too shall pass.... we'll be able to talk through business challenges in a room together at some point in the future. Until then, there is a need for quick fixes that will keep production moving forward.
And it sucks....
We wish we could see our work families. We wish we could gather in conference halls. We wish we could catch a plane to a sunny island to celebrate our hard work. That time will come but until then we need to document, track, visualize, create, expand and reward ourselves in a place where avatars replace faces and high fives look more like badges.
Inventory every piece of technology available to your employees and find a way to maximize purpose. I'll bet the practical process of applied intelligence will outlast the pain of isolation.....
Don't Forget to Remember,