Clusters

In building his organizational mission, Tony Hsieh was wise enough to ask all his employees one question...Why? He evolved Maslow's Hierarchy of Needs into the Happiness model. The questions Tony asked of those he interviewed got to the core of what they really wanted. He believed one's professional goals, aspirations for personal entertainment, and mission to serve those they loved were central to one purpose...

To Be Happy!

In his book, Start With Why, Simon Sinek introduced the golden circle. The general premise, "people don't buy what you do they buy why you do it". You may have a great product...it may help people toggle their social platforms more effectively, but WHY are you in business? What is the center of your circle?

What is YOUR WHY?

You exist in a Cluster.....your work, family and hobbies are interconnected by one thing: YOUR WHY

In order to find synergy among the seemingly unrelated things that make up your cluster, you have to find your WHY. These are the elements of your life....the petals to your flower....Your WHY is at the center of it all.

Are You Present in the Moments In-Between?
We work hard to develop opportunities to experience happiness. We are in search of the pot of gold at the end of the rainbow. We put in long hours to afford family vacations, a gift for the wife, and/or the newest gadget for the kids.....none of it matters! We find happiness not in the things we pursue but in the things that remind us to stop chasing what is not there. Moments in the park on a Tuesday afternoon bring us greater meaning than the sweet 16 party that cost us half of our bonus. To recognize and to be present in the moments in-between is the true path to discovering what is genuinely important.

You might sell a data management tool (that is the 'what'). You may have an uncanny knack for developing efficient and cost effective data management processes for your clients (that is the 'how'). Your mission for being in business is your WHY. It's not about the products you make or how you bring them to market. It's your purpose on this earth and how it relates to your business persona that matters most.

If your purpose is clearly defined and you are passionate about your mission; profits come naturally. If you are passionate in your purpose you need not force solutions where they do not exist or to act out of character. If you are engaged in what you do you can connect humans instead of grinding numbers.

Find Your Tribe
Align yourself with your boss - the person for whom you work wants you to succeed! If it seems otherwise, look in the mirror. Are you being forced to do something you wish not to do or are you making it difficult for your leader to lead? Hiding from your professional superior will not make him/her go away. Develop a plan that will help you mutually succeed and devote yourself to it. Communication built on trust drives high level relationships. If you fail without asking for help you cut your safety net.

Connect with your support staff - there are people in other departments with whom you will need to work. The people with whom you work may be less intelligent than you, they may not work as hard as you do and they may be less motivated than you are.....that is not an excuse to berate them. Instead of passing tasks and asking for accountability, you should empower and help others find purpose in what they do. At the very least - always say please and thank you!

3 Friends - find 3 friends at work. These need not be people in your department or division. Consult third party observers with whom you can share your professional experiences and gain insight. A variety of viewpoints helps you form a grander perspective. Without a formalized relationship in place people are more forthcoming and candid in their advice.

What are the Metrics of the Space Between?
How much is your free time worth?

We often devalue ourselves by allowing the things we do not want to do to drain our focus and energy. We neglect to imagine that the most important time is not spent on the clock but off it. Your most profound inspiration will happen not within your cubicle but on a path in the park.

How are you spending your free time?

You must choose between what you want to do and what you have to do (and prioritize accordingly). Stress is a result of inelegant goal setting. If you are only driven by the mandatory directives of others, you will never be happy. The discovery of what is important to you comes from making time to escape your professional structure. Break the mold and elevate your mind. Put your energy into what you want to do. Find inspiration in every task by relating it to your WHY.

Sunset....
:) Success is the discovery of happiness.
:) Your WHY is your true mission - it should be at the center of every decision you make.
:) The moments in-between are far more important than grandiose events.
:) Developing multi-tiered relationships will give you a more fully formed workplace perspective.
:) Your free time is as important to your success as your time on the clock.

Homework: Develop a cluster that relates the subjects above. Prioritize your time/energy toward what is genuinely important. Identify your WHY and remind yourself of it every day.

Don't Forget to Remember!

Dave

The 3 P's

Most often, this blog deals the bigger issues that relate one's personality to their professional development. Today, we will work in much more direct terms. As a Career Coach, I am often asked for the silver bullet methods for success that one can implement in their climb to professional nirvana. It changes based on variable factors but I can suggest the following:
Preparation
Purpose
Personal Attention

The 3 P's are a excellent method in differentiating a truly successful company from the pretenders. They are also a turn-key to good professional habits. It is important to conduct oneself in a professionally graceful manner. Follow the 3 P's......

Preparation
Do you get freaked out when someone you meet for the first time knows the college you attended, your favorite sports team or your past employers? Did you ever consider that this is information you have made readily available? Why wouldn't you be flattered if someone took a personal interest in you.

A 2 minute google search can tell you a lot about a person. Understand the common language that correlates to a person's lifestyle and work it into conversation. It's a great way to establish rapport and common interest.

The look of surprise is one of flattery not alienation.

Purpose
Common purpose creates a company identity that cultivates an organizational culture. A logo represents a professional ethos shared by everyone who humanizes a brand.

No two people are perfectly alike but let's consider a football analogy. The path to victory is driven by a style of playing the game and directives for success. Business is no different: every company has core values, every department has business critical goals. Professionals should be able to recite their company's core values and the top 3 directives of their business group. Purpose is driven by common goals and a style for achieving success.

Personal Attention
Can you commit to responding to every email/voicemail within 3 hours? I bet you can. Even if you do not have a perfect answer, you can at least lay out a plan of action or report that the process is under way. People love to know that they can ping someone and that person is reliable to the extent that any given task will be addressed in short time. Your boss loves it, your customers love it, your wife loves it.

Implement a 3 hour turnaround time!

In summation:
1. Google every person you meet
2. Believe in what you do (or do something else)
3. Implement a 3 hour turn around time

Don't sweat the small stuff but always remember the little things!

Don't Forget to Remember!

Dave

Easy is Nothing

I have been reading Start With Why by Simon Sinek and have enjoyed the book immensely. Among other great concepts, Simon introduces the difference between Manipulation and Inspiration.
It seems to be common place in the working world that we believe the way to motivate people is through manipulation (carrot and stick). There has been an onslaught of criticism of Generation Y and their unwillingness to conform, yet we keep the carrots and stick at hand. In essence, we know that manipulation is an inelegant approach but we continue the practice. I interviewed Dan Pink a few weeks back and asked why he thought defacto training was replacing education in the workplace. He noted that it was easier and we tend toward the simpler solution.

So there we have it: trade the practice of changing lives in the workplace for a safe and uninventive process. 

Purpose driven companies are acutely aware of their differentiators and use them as their Primary Organizational Mission.

Unfortunately, purpose driven companies are few and far between. At some point, inspiring people in the workplace became too risky. You have to monitor what you say, ask only of your employees what seems reasonable, measure performance by job description...do the safe thing, leave well enough alone and wallow in mediocrity. It's easier that way.

Zappos have created a model for company culture. People are now saying, "we have embraced the Zappos model".....No, you haven't! We are so hung up on manipulation that we are in denial of our inability to inspire. Zappos makes a daily practice of doing the hard thing. This is why their culture is great. They empower employees, put themselves on the social media edge, use 'above and beyond' customer service as their SOP, allow the personal aspects of their team to drive their company brand, and always think a step ahead. Unless you have enough balls to practice the aforementioned engagement mission, don't pretend you have embraced the Zappos model.

By starting with why, Simon Sinek has helped companies rediscover their genuine organizational purpose. They need not concern themselves with appeasing Generation Y or trying to be like Zappos. They simply need to know that people buy not what they do but why they do it.

Remove the dust from over the Core Values on your lobby wall. Remember what made your company great and continue to be great. There are no easy answers or defacto training...every day will be an inventive challenge. If you want to be a great company these are the things that you need to consider. Doesn't that sound easy?

Don't Forget to Remember!

Dave    

Unique Value Proposition

It's the 4th installment of the the Employee Purpose Perspective (EPP)...and today we will focus on Creating Unique Value.

What have we learned so far:
Collaborate don't compete
Develop purposeful intent
Create personal relevance

We've discovered the power of collective effort, we have brought purpose to each task and we have personally invested in our work. Now that our intent is genuine we need to create value for those we have asked to take the journey with us.

Work becomes a monotonous grind because we allow it to. When Monday morning comes we hit the snooze button and wish we were training for the x-games. We put on the same shirt, get our usual cup of coffee, listen to the (bad) news on the way to the office, sit at our cubicle and think about 5pm on Friday. Boooring!

The unfortunate thing is that we think in distinct absolutes. It's our 'safe' worklife by day and a super hero existence by night. The work hard/play hard myth we visited a few weeks back. Our fear is that if we take that which we love, and make it part of our work, we will grow to hate it. Work might suck but we can escape to music, literature, or the movie house to level us off. The alarm clock rings, we forget what the movie was about, and head into traffic.

...then we snap. We get to a point of asking ourselves what good the countless work hours have done for the world around us. Another day, another week, another year....now what. We are tempted to quit our job and head for Alaska to work on a fishing boat.

What Are You Running From?

You have to be honest with yourself. YOU allow your day to be boring, YOU allow your job to be a drag, YOU wait to be told what to do and waddle off to do it with your tail between your legs.

You don't have to quit your job, you don't have to picket headquarters, you don't have to take peyote on a mountain top. All you need to do is accept every day as an opportunity to do something totally unique. The number one determinant of what makes you great to everyone around you is what you can do that no one else can. You possess it, you are simply afraid to use it.

What Are You Running To....

Stop hiding from what you dislike and set goals that involve your positive intent. Move forward, don't hide away. Take what you uniquely have and bring it to each and every day with divine passion. This is how you create value for your company, your customers and for yourself.

You are a person not a number, You are a creator not a commodity....now go prove it!

Create VALUE:
Be Yourself
Step Out on the Ledge
Find The Door

Last Night...
You dazzled your friends with your ideas for organizational improvement over dinner. Today you sit in the conference room silent. What happened?

Assess what you love, take the energy behind it, and make it part of your work day.

If you are an awesome story teller, build a presentation that tells a story for your clients. If you are an incredible athlete, use your competitive drive to motivate your clients.

You don't have to live a double existence. Working hard only to blow off steam does not create synergy....you need synergy to find a grander purpose.

You have the Conch...
Why do you try to out commoditize your competitors?

You have to bring meaning...a solution to a problem with a unique value. Something only you can create. A piece of YOU in the product or service that meets a need.

Don't be afraid to make a pitch with a bit of uncertainty to it. Uncertainty is an affect of treading in foreign waters. You need to find new frontiers to create irreplaceable value.

YOU know what?
Pretend you know something they don't because you do. That thing which you can bring to a job, company, or partnership that no one else can.

I can show you the box scores but teams need contributions beyond statistics.

Did the Yankees win the game that Derek Jeter jumped into the stands for a fly ball? We don't remember the statistical outcome, we remember the extraordinary effort! If you are able to extend yourself beyond the spreadsheet you bring a new element to the job. If you write a few more lines into the job description you have expanded the possibility of achievement without being asked to.

Don't wait to be asked, make it happen. Assume your opinion is valued and assert yourself. Create something every day. Focus on capabilities, do not let limitations restrain you.

There is no one in the world like YOU! That is why YOU are irreplaceable.

Go Prove It!

Don't Forget to Remember!

Dave

Personal Relevance

This is the 3rd installment of the Employee Purpose Perspective (EPP). What have we learned so far?

* Collaboration is better than competition
* One must have purposeful intent to discover a meaningful worklife


We have agreed to find purpose in a common cause. Now it's time to understand the extended relevance of this cause to our livelihood.

The worst advice I ever got was to keep my employees at arms length. I was told not to get too close to my team because it would make leading more difficult. That's hogwash.

I believe forging personal relationships beyond products and services is what turns a company into a culture. By simple premise, if I respect you as a person, I will respect you as a professional. It does not always work the other way.

The person who advised me to keep from engaging my team in my personal life was afraid. She thought revealing her true self made her vulnerable. If you dislike yourself you may assume others will too...so you put up a facade. My contention is that by making ourselves personally available we cross the line from numbers to people and make it personal. Human connection is what makes good companies great.

Even the most strategic facade creators are always revealed. Anyone can put together a company, sign checks and produce profits. People come and go from companies, they stay in cultures of appreciation driven by leaders with Human Connection.

So Let's Get Personal!

I sat with a client a few months back. I advised him how to run his company, he nodded and appreciated the advice. After enduring my professional bravado he asked me where I lived. I told him and returned the question. For the next half hour he told me a story of his house burning down and the uncertainty of 2 hours away from his children after hearing of the fire. A humanizing story. I will never forget this man!

We walk in and out of buildings, file contracts, make copies, shake hands, smile and give advice. But, without getting to the center of people's being we cannot form lasting connections. Without lasting connections we commoditize our relationships. If our relationships are commodities they are easily replaced by the next thing with a smaller price tag.

Think about the best boss you ever had. My guess is that he/she was a better friend than an advisor. We learn from our mistakes, but we do not want to be consistently reminded of our inefficiencies. Think about the best customer you ever had. My guess is the personal connection was more important than products and services. You could probably speak in honest terms to this person when your product failed. If expertise is all you have, and your product fails, your credibility is shot.

Why are we afraid to admit we are fallible? Why are we surprised that we are easily replicable if we do not have personal connections. You are a person not a number. You have a unique presence that no training course or product knowledge can replace.

Your unique, differentiating skills are what make you indispensable. Why would you be afraid to reveal them.

If I know a man has no home to return to, I will strive to make his worklife easier!

Revealing your personality in your professional life is an element of personal security. If you think in opposite terms, you are a replicable commodity.

Make It Personal!

Don't Forget to Remember!

Dave

The Employee Purpose Perspective

The catch phrase "employee engagement" has already become an over-used commodity. That's what we do. We grab on to a catch phrase and seek to wish it into existence. We buy a worn out strategy and hope for unique results.

Everyone wants employee benefits like Google. Everyone wants a corporate culture like Zappos. So they invite a team of consultants in, pay them a ton of money and say, "make my company like Google".

Newsflash: Google, Zappos and all great organizations got that way by taking chances. They did not ask for 'best practices', they created their own. They did not seek to copy a company culture, they took time to understand their employees and create relevance for them.

In the book Linchpin, Seth Godin challenges us to create an indispensable personal value by utilizing our irreplaceable skill. The Blue Ocean Strategy focuses not on bloodying the water in a competitive shark fight but to eliminate competition by charting new waters. Students go to Harvard to 'create careers' not to qualify themselves for a top paying 'job'.

There are no easy answers, there are no expert consultants, and there is no such thing as best practices. I cannot put a 'one size fits all' business plan on your desk and expect to change your organization. You have to try harder. You have to put aside perceived standards and roll up your sleeves. You have to challenge yourself to get up from your desk, get out into your hallways, and find the "IT" that exists there like no where else.

If you are not willing to do the emotional work....your company will never change. Stop wasting your money by paying an outsider to create the next soon-to-be irrelevant catch phrase. Stop paying people to energize your team with temporary motivation. Stop telling your employees to read a book in hope of creating a common organizational purpose.

Over the next several weeks we will review the roadmap for The Employee Purpose Perspective. A challenging 7 step self-analysis that any organization must invest themselves in to create a purpose driven culture. While the execution will be difficult, the premise is simple:
1. Collaboration not competition
2. Purposeful intent creates cultural perspective
3. Organizational initiatives must have personal relevance
4. Every directive must have a unique value proposition
5. Reward the willingness to embrace the impossible
6. Extend a personal mission to each employee
7. Professional purpose is a willingness to fulfill personal desire

Sound Impossible? Good! Let's start thinking about what is impossible and use the aforementioned 7 step process to make it reality.

If you are not ready to dedicate yourself to investigating what today seems completely unachievable, you cannot change your organizational culture.

The only way to enhance employee engagement is to do a deep dive into your culture and enhance daily.

There are no perfect metrics, no case studies, no benchmarking, no references, no best practices and a finish line does not exist. You will have to throw down your crutches and sprint through this process, every day!

If you are willing to change your organization, the lives of your employees, and the world for the better; stay tuned to this blog. If you are looking for easy answers, unsubscribe.

Don't Forget to Remember!

Dave

The 3 Habits of Highly Engaged People

The term Employee Engagement is often missused. But, those passionate about their work create a ripple effect that is contagious. Energy, positivity and connectivity; these are traits that are undeniably admirable.

How do you get there?

How do you get to the point where work becomes a joy, where you enjoy meeting people, where your negativity gives way to some positive energy?

You don't have to quit your job, do palates at 4am or drink a hundred lattes. All you need is a personal strategy driven by genuine intent. Discovering your life's purpose through work might be more than an overnight chore. I can, however, suggest 3 things that will make every day exciting.

Do Something Remarkable Every Day
Step Out of Your Comfort Zone Every Day
Commit with Greater Measure

To See The Sun Set
There are those who grind for 51 weeks to get that moment in the sunset once a year. Sometimes that seems like enough but you need more. You don't need to vacation half the year but you can see that sunset every day.

Take a Walk After Work
Find the Beach on your Lunch Break
Go for a Hike
Drive to a Hilltop
Rock out in your car

...we become creatures of habit and that makes our lives predictable, boring, & uneventful. You cannot invigorate your soul just once a year in cape cod. You have to find in each day an element of personal beauty. To take life in. To be thankful. To Reflect. To move forward with greater insight.

Step Out
If you sit next to me on a plane and ask me where my travels are taking me, the Ipod goes on....I am an asshole in this respect. I do not favor the guys in the gym locker room who stand around naked talking business or the lady in the coffee who talks loudly about her blessed life at 5am. In my book I urge the technique of easing your way in. There can, however, be a happy medium.

So in 2011, I will challenge myself to engage in that conversation on the plane. To ask someone how they are doing. To jump into a pick up hoop game. To swim in the cold ocean. To connect with a group of strangers over coffee.

Part of keeping yourself sharp is doing the uncomfortable...every day!

5 more
So you worked your butt off in the hardest of economic times to achieve your goals in 2010. In 2011, you have to do more. Even if you work far beyond what the standard might be....the extra effort is what differentiates the extraordinary from the regular.

Make 5 more calls, talk to 5 more associates, do 5 more sit ups, write 5 more lines of code.....

You define your true potential not by achieving your goals, but exceeding them, and redefining your self-imposed limits. This process never ends and you consistently evolve.

There are just 3 things you need to do every day to be that Engaged Person you admire:
smell a rose, say hello to someone new, do 5 more of the little things

Don't Forget to Remember!

- Dave

A Proposal of Personal Purpose

The world of business communication is evolving. More employees are working remote, more conference calls less office gatherings, and more webinars with less classroom training. There are those who say we have lost our human connection but ask yourself one simple question:


Where is the Revenue?

How much more productive have you become? It seems a little silly to admit we are so mistrusting of our employees that we require them to commute an hour in both directions and sit in a cage for 10 hours. This to ensure their work time is maximized. If you waste two hours driving and sit in a cubicle will you be more productive?

A company cannot determine personal purpose but they can use it to fuel their success:
* If you trust me to invest myself in the company vision I will determine my own prodution - and that's a good thing!

* To the contrary, if a 40 year old still has to be baby sat, he/she will do just enough to stay off the radar.

Don't you want your people On The Radar? Out in the open, in front of initiatives, excited to participate, engaged in the company culture...?

Yes, there certainly is such a thing as EMPLOYEE ENGAGEMENT. Call it what you will to avoid stigmatizing your company culture but if you create a company culture that mirrors personal purpose your company will double it's revenue.

Here's How:
Trust
Pay more for better people
Replace Performance Reviews with consistent dialogue
Say Thank You - every day
Create a Path that starts and ends where you are

A Big Boy Job
Maybe you love filling out spread sheets. Maybe you enjoy reporting, maybe your favorite thing is to defend your work to your boss. Or maybe you have had a series of jobs that have justified your employment through on-paper production. Anyone can count blips in a system and justify your effort. But, let's not confuse effort with results.

You may have gotten so used to taking a task list and checking boxes that you have lost your personal purpose. You need to find a way to give meaning to the numbers, categories and columns. If no one is challenging you to put you into your work, do it yourself.

An Inconsistent Environment
How can you keep winning if your team always turns over.
#Fact - It takes at least 6 months to train a new employee
#Fact - Time lost over six months costs your company dearly

Stop going the cheap labor route. Pay more for better people and avoid turnover. The incremental back filling is a default for a poor company culture due to terrible middle management.

Performance Review Suck!
There I said it...if you only have a dialogue with your employee once a year through a 1 - 5 job saving evaluation, you suck at managing people!

Believe it or not you can help people MAKE PROGRESS every day by examining their extended personal purpose in the organization. NO, you don't have to ask about TPS Report status but you can ask about their input regarding cost saving initiatives in their department.

Say Thank You!
Basketball Analogy: You can motivate by the bench or the basket. If every day I pull you aside and tell you if you screw up I will bench you - you will do just enough to stay in the game. If I empower you to score by instilling confidence in your ability, you will have the balls to take a last second shot.

THINK ABOUT IT!

Be Present
I used to think I wanted a promotion. It seemed that climbing the corporate ladder was a validation of my effort. That is an irrelevant measure of success.

Tell me WHY I am where I am today. Help me find my extended personal purpose in the organization. If you can do this I will work harder, stop asking for more money and stay focused on the task at hand.

In a floundering economy, one thing is always prevalent: OPPORTUNITY!

Most companies avoid opportunity by allowing perception and opinion to steer them toward the 'safe thing'. As an affect of this; poor management rules the nest, purpose is lost and employees can't wait for happy hour...A waste of money, a loss of production, countless opportunities ignored, a cog turning existence without personal purpose...A company that sucks the life out of people and drives them to the grave having gained nothing!

WAKE UP & MAKE A DIFFERENCE!

Help us find our purpose!

Don't Forget to Remember!

Dave